I searched the forums and couldn't find anything to help so I thought I would ask the question.
I've owned my Ooma for a year now and haven't really had problems until a few weeks ago. Words are dropping out of my calls and folks on the other end cannot understand what I'm saying.
After trying out a few different things, I found that by shutting down my Windows 7 computer, the quality is fine. This worked on 3 tests.
I just ran some tests on http://www.phonepower.com/speedtest both with the computer on and off. Very interesting results. On had terrible jitter and didn't recommend VOIP. Off was fine.
download speed 24149 kbps
upload speed 280 kbps
dl qos 46%
up qos 26%
jitter you -> server 94.6ms
jitter server -> you 2.3 ms
packet loss you -> server .4%
pl server -> you 0%
download speed 22439 kbps
upload speed 977 kbps
dl qos 49%
up qos 99%
jitter you -> server 3.9 ms
jitter server -> you 2.7 ms
packet loss you -> server 0%
pl server -> you 0%
The tests were done within 20 min of each other.
Any ideas what might be causing it?
But take a look at this (especially the part about Built In MAC):
If before Router - viewtopic.php?t=9536#p66155
If after Router - viewtopic.php?t=12403
Good sleuthing! Some people would just automatically point the finger at Ooma.razemania wrote:After trying out a few different things, I found that by shutting down my Windows 7 computer, the quality is fine. This worked on 3 tests.
Is your Win 7 computer hardwired (e.g. connected via Ethernet)?
A bad network interface in your PC can cause network performance issues. This sounds like the case from your description.
Even if it's WiFi, it could still cause an issue. You can order an ethernet card if it's a desktop, but if it's a laptop your choices are really dependent on the laptop model and are often limited.
Service: Premier 1/30/2012
BELL Canada Port: 1/30/12 - 2/13/12
TekSavvy via BELL FTTN: 25 Mbps/10 Mbps
Setup: Sagemcom 2864 > Cisco E2000 > Time Capsule v1 > Telo
Handsets: Panasonic KX-TG6655S DECT 6.0