Fade-effect for incoming voices

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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ooma_thurman
Posts: 15
Joined: Mon Nov 17, 2008 5:33 pm

Fade-effect for incoming voices

Post by ooma_thurman » Wed May 22, 2013 11:47 am

Hi.

I've been an ooma user for many years, and I'm still using my original ooma. Here is my situation: Since I moved in February, my phone reception has been crap. Prior to that, I'd say 1 in 30 calls was crap. Typically, when I speak with someone, their voice fades away, and I have to ask them to repeat themselves. I thought this was my Wi-Fi network interfering with my 3 cordless phones, so I tried a corded phone, and although it was better, it was not great.

Here is my set-up: (All within 2 feet of each other on my desk) 1) computer; 2) Time Capsule/router; 3) cable modem; 4) original ooma; 5) Airport Express; 6) base for cordless phone that's connected to 2 additional handsets.

I'm thinking of trying a Telo, just to see if things change. Someone suggested it was my cable Internet, and I think they're wrong.

Any suggestions? I'm ruling out the corded phone for reasons I stated above.

Thanks,

ooma_thurman

ooma_thurman
Posts: 15
Joined: Mon Nov 17, 2008 5:33 pm

Re: Fade-effect for incoming voices

Post by ooma_thurman » Wed May 22, 2013 11:47 am

By the way, I'm always told that my voice is clear.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Fade-effect for incoming voices

Post by lbmofo » Wed May 22, 2013 11:57 am

Unless it is your Ooma hardware failing which I doubt, Telo won't help.

Sounds like your download (hearing other party's voice) is having issues at times.

Check out this Voice Quality Issues thread: viewtopic.php?t=10023
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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