strange behavior to certain number

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denmarks
Posts: 11
Joined: Mon Nov 02, 2009 10:09 am

strange behavior to certain number

Post by denmarks » Thu May 09, 2013 8:15 am

We just upgraded to Telo system and when we are engaged in a call to my daughter in Virginia (we're in MS) we have very bad reception and call drops often. Very frustrating. Do not see this happening with other numbers. Called Ooma and they say it is a "routing" problem but have not seen improvement. I have set the QoS upstream within the Ooma router to 80% of our upload speed according to SpeedTest. Any suggestions to improve this? Daughter does not seem to be having any issues with other calls coming in or going out from her phone (other than us).
BTW cell phone calls to daughter's number work fine.

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lbmofo
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Re: strange behavior to certain number

Post by lbmofo » Thu May 09, 2013 11:43 am

Did you have the same problem when you had the Hub (calling your daughter)?
If this only happens with calling dauthger, Ooma is right that it is a routing issue and you need to keep calling customer support until issue resolved.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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denmarks
Posts: 11
Joined: Mon Nov 02, 2009 10:09 am

Re: strange behavior to certain number

Post by denmarks » Fri May 10, 2013 6:42 am

I did not have this problem with the Hub. My wife has contacted Ooma and supposedly working on it.

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