quality problems with first second of call?

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
cacophony
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Joined: Sat Feb 23, 2013 10:11 pm

Re: quality problems with first second of call?

Post by cacophony » Mon Mar 25, 2013 2:42 pm

Hmmm... I wonder why the signal strength changed after the reset. Maybe just random variance throughout the day?

cacophony
Posts: 39
Joined: Sat Feb 23, 2013 10:11 pm

Re: quality problems with first second of call?

Post by cacophony » Mon Mar 25, 2013 3:00 pm

:D

Just bypassed an extra splitter outside the house that was no longer needed and got these numbers:

Downstream Value
Signal To Noise Ratio 37.2 dB
Power Level 3.4 dBmV

Upstream Value
Power 44.7 dBmV

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lbmofo
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Re: quality problems with first second of call?

Post by lbmofo » Mon Mar 25, 2013 3:09 pm

cacophony wrote::D

Just bypassed an extra splitter outside the house that was no longer needed and got these numbers:

Downstream Value
Signal To Noise Ratio 37.2 dB
Power Level 3.4 dBmV

Upstream Value
Power 44.7 dBmV
Much better so I'd see what kind of results you see with VoIP tests and of course the real test...how does your Ooma sound....

FYI, without any changes in wiring, I experienced modem numbers changing on me too.../viewtopic.php?t=14237
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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cacophony
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Re: quality problems with first second of call?

Post by cacophony » Mon Mar 25, 2013 5:12 pm

Haven't noticed a difference in voice quality, but I do still have the quality issue with the first second of a call.

Here's what I got when I reran the speed test:

download speed: 21051 kbps
upload speed: 10708
download consistency of service: 84%
upload consistency of service: 88%
download/upload test type: socket
Max TCP delay: 152 ms
average download pause: 2 ms
min round trip time to server: 28 ms
average round trip time to server: 30 ms
route concurrency: 1.0
download TCP forced idle: 0 %

jitter you -> server: 6.1 ms
jitter server -> you: 4.8 ms
packet loss: you->server: 0.0 %
packet loss: server->you: 0.0 %
packet discards: 0.0%
packets out of order: 0.0 %
estimated MOS score: 4.1

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lbmofo
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Re: quality problems with first second of call?

Post by lbmofo » Mon Mar 25, 2013 5:37 pm

cacophony wrote:Haven't noticed a difference in voice quality, but I do still have the quality issue with the first second of a call.
I haven't noticed the "first second" problem but try dialing prefix *98 or *99 to see if the "first second" problem goes away.

/viewtopic.php?t=14903
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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cacophony
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Re: quality problems with first second of call?

Post by cacophony » Mon Mar 25, 2013 5:46 pm

I got the "first second" issue with both *98 and *99 unfortunately.

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lbmofo
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Re: quality problems with first second of call?

Post by lbmofo » Mon Mar 25, 2013 7:05 pm

I tried calling 1-800-COMCAST, 1-800-XFINITY and I hear "welcome to comcast" from the start when connection made. I used 3 different Ooma systems, Hub and Telo. Some with 10 digit dialing enabled and some without. The problem you are experiencing maybe due to your carrier if not your internet. I am curious if others are experiencing the same.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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cacophony
Posts: 39
Joined: Sat Feb 23, 2013 10:11 pm

Re: quality problems with first second of call?

Post by cacophony » Mon Mar 25, 2013 7:11 pm

Thanks for trying it yourself!

There must be a regional difference because I get "Thank you for calling Comcast" and you get "Welcome to Comcast".
(I'm using the same 1-800 numbers that you listed above but am calling from Northern CA)

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lbmofo
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Re: quality problems with first second of call?

Post by lbmofo » Mon Mar 25, 2013 7:26 pm

Sorry, I meant "Thank you for calling Comcast" is what I hear. I hear the same thing when I call from cell.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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cacophony
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Joined: Sat Feb 23, 2013 10:11 pm

Re: quality problems with first second of call?

Post by cacophony » Mon Mar 25, 2013 8:16 pm

Ok, thanks for clarifying.

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