This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#9418 by whn
Sun May 10, 2009 4:42 am
Hey, ok, will change it to 0.


Right now, I went back to this


CABLE INTERNET MODEM = RCA DCM425

to

OOMA HUB (default settings I think)

to

Apple TIMECAPSULE Router
#9421 by niknak
Sun May 10, 2009 7:34 am
Murphy is right something seems not right in your network

Maybe a complete reset to factory defaults on the ooma hub is needed?

Also check all your network cables...are they in securely?
Do you have an extra cable to swap out between your devices one at a time ?

Have you contacted ooma tech support? They can log in to your hub and run diagnostic tests to determine if the problem is with your hub or your network?

Do you have a friend with a high speed network nearby?
Your could bring your hub and 1 phone over and plug into his/her router and run the speed test from there?

These are just possible ways for you to troubleshoot, unfortunately you installation is not one that runs "right out of the box"
#9889 by whn
Mon May 18, 2009 12:38 pm
Im going to call OOMA support

I called and the support tech was very friendly

changed the Quality of Service to

786 Up

and

384 down


going to test for 2 days
Last edited by whn on Mon May 18, 2009 12:52 pm, edited 1 time in total.
#9891 by jmassimilla
Mon May 18, 2009 12:44 pm
Power cycle the hub while holding the lighted tab on the back down until your lights begin flashing. It's usually good to power it down for a couple of minutes before reconnecting.
#9896 by whn
Mon May 18, 2009 1:01 pm
jmassimilla wrote:Power cycle the hub while holding the lighted tab on the back down until your lights begin flashing. It's usually good to power it down for a couple of minutes before reconnecting.



thats jmass

will try that
#9905 by whn
Mon May 18, 2009 4:38 pm
still having break up voice issues

so called again and now they told me to put the

QUALITY of S

to

200 Upstream and 0 for downstream

will see what happens

the first tech person told me to put it 786 and 384 but still nothing.


I cant make any important calls right now because everyone tells me how bad my voice breaks up during a call.


I got 6 MB/S up and 680 internet speed, cable internet
#11271 by whn
Wed Jun 10, 2009 9:57 pm
Still having problems

I cant make any important calls on OOMA


it breaks up my voice


People get pissed


I cant do this anymore OOMA

you have an inferior voice quality product


Im sure you know you do but won't address it .


Its not my internet, its not my speed, its not my computer, its OOMA.
#11278 by scottlindner
Thu Jun 11, 2009 4:17 am
I'm late to this discussion but I did try my best to read all posts. Can you try the following:
1. reset your Ooma Hub per WayneDsr's instructions
2. plug the Ooma Hub directly into the cable modem
3. plug only one computer into the Ooma Hub
4. remove your router and all other computers from the equation
5. rerun the test.
6. make some calls
If the problem persists with this configuration (the simplest configuration possible) then you need to contact Ooma support to see what they can do to help.

Do you know how to log into the status page of your cable modem? See if it is giving any errors.

The reason I want you to rerun the QoS test in this configuration is the other tests had your router in the middle somewhere. I had real troubles with my router causing really bad QoS problems. All of your tests had your router in front of your computer so the tests are not testing your Cable service quality, but rather the quality of your router in addition to your cable service.

Scott
#11285 by WayneDsr
Thu Jun 11, 2009 6:36 am
Bottom line here is not ooma. He has a terrible internet connection. Speed of connection means nothing unless you have a good quality connecton.

See his test here.
viewtopic.php?f=4&t=1742&st=0&sk=t&sd=a&start=10

Until that gets fixed he will have problems.
Blaming ooma is like blaming Ford when his new car runs out of gas.

Wayne

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