Right now, I went back to this
CABLE INTERNET MODEM = RCA DCM425
OOMA HUB (default settings I think)
Apple TIMECAPSULE Router
Maybe a complete reset to factory defaults on the ooma hub is needed?
Also check all your network cables...are they in securely?
Do you have an extra cable to swap out between your devices one at a time ?
Have you contacted ooma tech support? They can log in to your hub and run diagnostic tests to determine if the problem is with your hub or your network?
Do you have a friend with a high speed network nearby?
Your could bring your hub and 1 phone over and plug into his/her router and run the speed test from there?
These are just possible ways for you to troubleshoot, unfortunately you installation is not one that runs "right out of the box"
I called and the support tech was very friendly
changed the Quality of Service to
going to test for 2 days
How do I do this?
Lifetime Premier Subscriber
jmassimilla wrote:Power cycle the hub while holding the lighted tab on the back down until your lights begin flashing. It's usually good to power it down for a couple of minutes before reconnecting.
will try that
so called again and now they told me to put the
QUALITY of S
200 Upstream and 0 for downstream
will see what happens
the first tech person told me to put it 786 and 384 but still nothing.
I cant make any important calls right now because everyone tells me how bad my voice breaks up during a call.
I got 6 MB/S up and 680 internet speed, cable internet
I cant make any important calls on OOMA
it breaks up my voice
People get pissed
I cant do this anymore OOMA
you have an inferior voice quality product
Im sure you know you do but won't address it .
Its not my internet, its not my speed, its not my computer, its OOMA.
1. reset your Ooma Hub per WayneDsr's instructions
2. plug the Ooma Hub directly into the cable modem
3. plug only one computer into the Ooma Hub
4. remove your router and all other computers from the equation
5. rerun the test.
6. make some calls
If the problem persists with this configuration (the simplest configuration possible) then you need to contact Ooma support to see what they can do to help.
Do you know how to log into the status page of your cable modem? See if it is giving any errors.
The reason I want you to rerun the QoS test in this configuration is the other tests had your router in the middle somewhere. I had real troubles with my router causing really bad QoS problems. All of your tests had your router in front of your computer so the tests are not testing your Cable service quality, but rather the quality of your router in addition to your cable service.
See his test here.
http://forums.ooma.com/viewtopic.php?f= ... a&start=10
Until that gets fixed he will have problems.
Blaming ooma is like blaming Ford when his new car runs out of gas.