Everyone is telling me my Voice is Breaking Up

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
whn
Posts: 383
Joined: Thu Jan 22, 2009 6:36 pm

Everyone is telling me my Voice is Breaking Up

Post by whn » Fri May 08, 2009 5:33 pm

Everyone tells me my voice is breaking up every other word

I increased my DSL to 6mbs , still the same problem

Its Cable Modem Internet 6mb down/ 684 up

Still Garbled voice every time Im using


can someone help me

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Everyone is telling me my Voice is Breaking Up

Post by WayneDsr » Fri May 08, 2009 6:05 pm

We need to know more information:
Is your setup modem-->ooma--> router?
or
modem-->router-->ooma?

If you could run a voip test at http://www.whichvoip.com/voip/speed_test/ppspeed.html
and post the results here.

Wayne

murphy
Posts: 7261
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Everyone is telling me my Voice is Breaking Up

Post by murphy » Fri May 08, 2009 7:11 pm

whn wrote:I increased my DSL to 6mbs , still the same problem

Its Cable Modem Internet 6mb down/ 684 up
Which is it? Cable or DSL???
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

User avatar
southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Everyone is telling me my Voice is Breaking Up

Post by southsound » Fri May 08, 2009 9:02 pm

whn,

I know that you are still having quality problems. My question is have you worked with the ooma technical support folks to determine the cause? Since you first bought your unit, they have gotten quite good at responding in just a couple of minutes - and if you follow their troubleshooting instructions, they can make most people happy. In my case, they even set up an ooma system in their lab with a number one digit off from mine to duplicate my echo problem. In the end, they took care of it and I have been completely happy. If you haven't done this, I would recommend it. This forum is great for advice and solving some problems but the tech support staff deserves a shot at your quality issue and is probably more equipped than us to rectify it.

On the other hand, and I don't want to be negative, I think we all agree that VOIP may not be the best solution for everyone. After looking at all 63 of your posts, I think you may be one of those people. Is it possible to take your unit back for a refund? Since January when you first got your unit, it has been one problem after another with an occasional "I'd buy ooma stock if they went public" and "I'll bring over 30 people", etc.

Not meant as a critisism, I just am not sure that you will ever be happy with your ooma.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

whn
Posts: 383
Joined: Thu Jan 22, 2009 6:36 pm

Re: Everyone is telling me my Voice is Breaking Up

Post by whn » Fri May 08, 2009 10:45 pm

Hey its

Cable Internet


I will see if they can fix it


what is the correct settings I should have on the setup.ooma.com

whn
Posts: 383
Joined: Thu Jan 22, 2009 6:36 pm

Re: Everyone is telling me my Voice is Breaking Up

Post by whn » Fri May 08, 2009 10:46 pm

Hey Wayne its

MODEM > OOMA > ROUTER

TEST


VoIP test statistics
--------------------
Jitter: you --> server: 6.8 ms
Jitter: server --> you: 2.2 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 3.9

Speed test statistics
---------------------
Download speed: 5825560 bps
Upload speed: 434624 bps
Download quality of service: 96 %
Upload quality of service: 56 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 15 ms
Average download pause: 3 ms
Minimum round trip time to server: 26 ms
Average round trip time to server: 32 ms
Estimated download bandwidth: 9600000bps
Route concurrency: 1.6479102
Download TCP forced idle: 0 %
Maximum route speed: 20164608bps


UPDATE: Taking the OOMA out

Test Results


VoIP test statistics
--------------------
Jitter: you --> server: 2.7 ms
Jitter: server --> you: 1.0 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 4.0

Speed test statistics
---------------------
Download speed: 5796336 bps
Upload speed: 487680 bps
Download quality of service: 95 %
Upload quality of service: 98 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 24 ms
Average download pause: 3 ms
Minimum round trip time to server: 18 ms
Average round trip time to server: 20 ms
Estimated download bandwidth: 34400000bps
Route concurrency: 5.9347835
Download TCP forced idle: 25 %
Maximum route speed: 29126664bps



EDIT: Putting OOMA behind the Router




NEW TEST

Ooma behind the Router

MODEM > ROUTER > OOMA



VoIP test statistics
--------------------
Jitter: you --> server: 5.1 ms
Jitter: server --> you: 4.8 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.8 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 3.7

Speed test statistics
---------------------
Download speed: 1702600 bps
Upload speed: 469784 bps
Download quality of service: 7 %
Upload quality of service: 89 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 2035 ms
Average download pause: 10 ms
Minimum round trip time to server: 22 ms
Average round trip time to server: 28 ms
Estimated download bandwidth: 8000000bps
Route concurrency: 4.698696
Download TCP forced idle: 0 %
Maximum route speed: 23830904bps
Last edited by whn on Sat May 09, 2009 8:13 am, edited 2 times in total.

murphy
Posts: 7261
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Everyone is telling me my Voice is Breaking Up

Post by murphy » Sat May 09, 2009 2:04 am

Upload quality of service: 56% is a problem.

Remove your ooma hub from the connection and rerun the test to see if the number changes. You will have to power cycle your cable modem since the router will now be connected directly to the cable modem. If it's still bad, you have a basic network problem that needs to be fixed.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

whn
Posts: 383
Joined: Thu Jan 22, 2009 6:36 pm

Re: Everyone is telling me my Voice is Breaking Up

Post by whn » Sat May 09, 2009 2:55 am

Weill try that advice

and let you know


the fixing you talk about ,

is that an OOMA fix ?

or

an ISP come out to my residence and fix type of problem?
Last edited by whn on Sat May 09, 2009 4:14 am, edited 1 time in total.

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: Everyone is telling me my Voice is Breaking Up

Post by niknak » Sat May 09, 2009 3:43 am

Did you ever try going MODEM > ROUTER > OOMA?
Your Upload QOS is the problem (56%)

whn
Posts: 383
Joined: Thu Jan 22, 2009 6:36 pm

Re: Everyone is telling me my Voice is Breaking Up

Post by whn » Sat May 09, 2009 4:13 am

should I put the OOMA behind the router?

Post Reply