Also, the phone I am using is an Ooma HD2.
The upstream is a consistent 42. No other reading but 42 observed.
I really wonder if it isn't an Ooma problem with the service. Others are posting issues with outgoing audio.
I've even had a few dropped calls this past week.
Have not had the audio issues and dropped calls issues with any of the other VOIP services I use: CallCentric, VOIP.ms, or Anveo.
Love the features of Ooma, but the outgoing audio issue is really hacking me off.
At any rate, same issue. By the way, the Ooma customer service rep said she would call me back in 30 minutes to see how the "fix" worked. That was 3 1/2 hours ago. Needless to say, I am not planning my afternoon around the call back.
In summary, if anyone has any success in resolving this issue (which I firmly believe is an Ooma issue and not a broadband or modem issue), then please post a reply. I really like the idea of Ooma and just wished it worked reasonably well. Otherwise, the painful search for a new telco provider and the subsequent re-porting of my number is not a pleasant thought. However, I will not continue with the sub-par QoS that Ooma has provided me to date. Maybe I should have bought the crappy Magic Jack instead. Can't imagine it being any worse for call quality.
And, if anyone from Ooma happens to read any of these forum posts, your customer service is almost non-existent. Your Ooma Telo is almost unusable. HELP!
Some of the most common things to do:
To help stabilize your Ooma Internet connection turn off MAC address Spoofing, which can cause Internet disconnects, dropped calls, garbled voice, and other problems, by doing the following:
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem and the Ooma Device. Repower the Modem. When the Modem is done booting repower your Ooma device.
If your connection is Modem-Router-Ooma or Modem/router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem (or Modem/Router), your Router (skip to Ooma Device if have Modem/Router) and Ooma Device. Repower the Modem (or Modem/Router). When the Modem is done booting repower your Router (skip to Ooma Device if have Modem/Router). When the Router is done booting, repower your Ooma device.
Run http://speedtest.phonepower.com/ to see how your modem and Internet connection is doing. Then click on the Advance tab on the lower left side of the Phonepower page, and post the following values here in this thread, by clicking on "Quote" in the upper right hand corner of this Ooma Forum post. Then fill in the blanks.
Download Speed: ________________
Upload Speed: ________________
Download Consistency of Service ________
Upload Consistency of Service _________
Maximum TCP Delay _____________
Jitter you server __________
Jitter server you _________
Packet loss: you server_______
Packet loss: server you ______
Packet discards _________
Packets out of order _________
Estimated MOS score ________