This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#106366 by bela
Sun Feb 10, 2013 11:46 am
Hi! My outgoing voice quality is brokened up. My speedtest result for upstream is 650kpbs. Tried ooma QOS advanced setup for upstream made no difference. Would like to try the QOS setting on my Wireless Modem Router Tplink TD-W8960N. Need help on how to do this? Thanks in advance!
#106368 by thunderbird
Sun Feb 10, 2013 12:39 pm
bela wrote:Hi! My outgoing voice quality is brokened up. My speedtest result for upstream is 650kpbs. Tried ooma QOS advanced setup for upstream made no difference. Would like to try the QOS setting on my Wireless Modem Router Tplink TD-W8960N. Need help on how to do this? Thanks in advance!

In the case of using a Modem/Router or If you are using the Ooma Wireless Wi-Fi USB dongle Internet connection, then the Ooma Setup>Advanced page Quality of Service Upstream and Downstream settings (both) are set to Zero. The Quality of Service setting are configured in the Modem/Router.

The Tplink TD-W8960N has three build versions, V1, V3, V4 as shown on Internet site
http://www.tp-link.com/us/support/downl ... rt=tbl_doc

Figure out the version that you have and download the User's Guide for that version. In the User's Guide there is a Quality of Service section that will tell you how to set up QoS in your Router.

Another thing to try:
If you are using the Ooma Wireless Wi-Fi USB dongle Internet connection, tempoarily try using the Network Internet cable connection to see if it makes any difference in Quality of Service.

Another thing to try:
You can also Port forward the ports that Ooma uses, reference your Modem/Router user's manual and https://www.ooma.com/app/support/advance ... vice-ports .

Or

Place the Ooma Telo in the Modem/Router's DMZ, reference your Modem/Router user's manual
#106428 by thunderbird
Mon Feb 11, 2013 5:54 pm
bela wrote:Thanks for the quick response. Here is the link to my modem manual:
http://www.manualowl.com/p/TP-Link/TD-W ... ual/103438

The section on QoS starting on page 44 is rather complicated for me.
Can you guide me on what settings that I need to enter to maximize my
Ooma outgoing voice quality?

Thanks in advance!

It looks like the QoS box has to be checked. Then in another section, a rule has to be created for the MAC address of the Ooma Telo Internet port.

It's very hard for me to tell you the exact steps needed to do this because I don't have this modem/router in front of me, and haven't ever used this modem/router.

It may be helpful for you to find someone that is experienced with setting up routers, and getting them to help.

Or maybe someone in this forum, that has experience with this modem/router, can help.
#106431 by lbmofo
Mon Feb 11, 2013 7:07 pm
I looked at the manual a bit, my head is spinning. Why do they make things so complicated? http://www.tp-link.com/Resources/docume ... _Guide.pdf

Since your device is a modem/router combo, won't do anything to set Ooma QoS. You are on the right track trying to set QoS on the modem/router combo but maybe it would be best if you get a regular router to connect to the modem and then run everything off of the router like this user /viewtopic.php?t=15179#p106201. Just make sure not to keep anything plugged into the Ooma "Home Network" port.
#106437 by bela
Tue Feb 12, 2013 7:38 am
Thanks for all the replies. The manual was obviously written by the designer himself.

If I do purchase separate items would this be the proper setup?

internet<--->modem<--->ooma(internet port)<-->ooma(home network port)<-->router<-->computer

And to set the QoS in the Ooma.

Thanks in advance!
#106440 by thunderbird
Tue Feb 12, 2013 7:49 am
bela wrote:Thanks for all the replies. The manual was obviously written by the designer himself.

If I do purchase separate items would this be the proper setup?

internet<--->modem<--->ooma(internet port)<-->ooma(home network port)<-->router<-->computer

And to set the QoS in the Ooma.

Thanks in advance!

Internet>Modem/Router>Router>Ooma.

But I think if you would just get someone that is experienced with configuring any router, you could have them place your Ooma MAC address the Modem/Router's DMZ or Setup the Quality of Service for the Ooma MAC address. It would probably take them at the most about 20 minutes.

Putting the Ooma's MAC address in the Modem/Router's DMZ simulates a Modem-Ooma connection. With this configuration Quality of Service settings aren't needed, unless something is connected to the Ooma Telo's Home port.
#106530 by thunderbird
Wed Feb 13, 2013 1:20 pm
bsbrady wrote:People have been complaining that when I speak it is choppy or breaking up. I ran all the tests and speeds are good. Need help

To help stabilize your Ooma Internet connection turn off MAC address Spoofing, which can cause Internet disconnects, dropped calls, garbled voice, and other problems, by doing the following:
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem and the Ooma Device. Repower the Modem. When the Modem is done booting repower your Ooma device.

If your connection is Modem-Router-Ooma or Modem/router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem (or Modem/Router), your Router (skip to Ooma Device if have Modem/Router) and Ooma Device. Repower the Modem (or Modem/Router). When the Modem is done booting repower your Router (skip to Ooma Device if have Modem/Router). When the Router is done booting, repower your Ooma device.


Setting Quality of Service:
For a Modem-Ooma-Router connection, try this:

Access the Ooma Setup Advanced page. Under Quality of Service set both the Upstream Internet speed and Down Stream Internet speed to about 85% of the measured speeds as measured by http://www.speedtest.net/. Click on Update. Then test making and receiving calls.


Also if you have a Modem/Router combo, you may have to place your Ooma Telo Internet port MAC address into your Router's DMZ or portforward the following ports listed at: https://www.ooma.com/app/support/advance ... vice-ports .

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