This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#106095 by thunderbird
Sun Feb 03, 2013 5:21 pm
sberube wrote:Fast Busy to both Canada and US numbers Anyone else?

A Few things to try:
Try calling with the complete number. Example: 1-xxx-xxx-xxxx

If that doesn't help, here's a work-around that sometimes works:
Try calling with the following prefixes: *98 or *96 (or sometimes *67 will help) if you are using an Ooma Telo.
Example: *98-1-xxx-xxx-xxxx

Next go to My Ooma Privacy Preferences at https://my.ooma.com/privacy and uncheck the two blocks, for testing.
At My Ooma System Preferences at https://my.ooma.com/system , make sure that Ten Digit dialing is enabled.

If the problem continues contact Ooma Customer service:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Hours: Weekdays 7am-7pm PT, Weekends 8am-5pm PT
#106096 by sberube
Sun Feb 03, 2013 5:48 pm
Tried the full #, didn't work.

Ended up rebooting it (shut off for about 5 mins)

After that it works.

+1 for remove reboot feature:)
#106102 by Tom
Mon Feb 04, 2013 10:09 am
This bug is fixed in the new release 65208 that is currently going out.

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