This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#105945 by kyea67
Thu Jan 31, 2013 9:58 am
Is that normal to have outgoing voice breakup when using speedtest? Also my internet upload is only half of what i should be getting. i should have 896 up and i usually hover around that usually 10 percent less than 896 but as of today i have noticed it has gone down to 360 up. My ooma installation is brand new since yesterday. my download speeds seems to not be affected.


---- ENVIRONMENT ---------------------------------
Local time = Jan 31, 2013 10:45:14 AM
Test server = http://speedtest.phonepower.com/myspeed/
Local IP = 127.0.0.1
OS Name = Windows 7
OS Version = 6.1
Java VM = Oracle Corporation 1.7.0_11
Tick Resolution = 1 ms
User Name = [Access denied by applet security]
User Home Directory = [Access denied by applet security]
--------------------------------------------------

---- TEST CONFIGURATION (voip) -------------------
Configuration fields not mentioned take default values
Basic settings:
discardms = 50
simulationseconds = 10
dscp = -1
packetspersecond = 50
appletticket =
bytesperpacket = 160
siptests = RIB
lines = 1
omitpackets = 0
Override settings:
(no settings)
--------------------------------------------------

---- TEST AUDIT LOG ------------------------------
Beginning test, port=UDP-20000...
Found server, sending data...
Finished test, obtaining results...

Upstream Loss: 0.0% (=0/500)
Upstream Order: 100.0% (=249500/249500)
Upstream Jitter: ave=0.15ms, max=7.973999999999997ms
Downstream Loss: 0.0% (=0/500)
Downstream Order: 100.0% (=249500/249500)
Downstream Jitter: ave=3.49ms, max=23.604ms
SIP Times:
REGISTER: 654 ms
INVITE: 657 ms
BYE: 3 ms

Edit: FYI my setup is Modem--->Router-->Ooma and i have the hardware mac selected in the settings.
#105946 by thunderbird
Thu Jan 31, 2013 10:09 am
kyea67 wrote:Is that normal to have outgoing voice breakup when using speedtest? Also my internet upload is only half of what i should be getting. i should have 896 up and i usually hover around that usually 10 percent less than 896 but as of today i have noticed it has gone down to 360 up. My ooma installation is brand new since yesterday. my download speeds seems to not be affected.


---- ENVIRONMENT ---------------------------------
Local time = Jan 31, 2013 10:45:14 AM
Test server = http://speedtest.phonepower.com/myspeed/
Local IP = 127.0.0.1
OS Name = Windows 7
OS Version = 6.1
Java VM = Oracle Corporation 1.7.0_11
Tick Resolution = 1 ms
User Name = [Access denied by applet security]
User Home Directory = [Access denied by applet security]
--------------------------------------------------

---- TEST CONFIGURATION (voip) -------------------
Configuration fields not mentioned take default values
Basic settings:
discardms = 50
simulationseconds = 10
dscp = -1
packetspersecond = 50
appletticket =
bytesperpacket = 160
siptests = RIB
lines = 1
omitpackets = 0
Override settings:
(no settings)
--------------------------------------------------

---- TEST AUDIT LOG ------------------------------
Beginning test, port=UDP-20000...
Found server, sending data...
Finished test, obtaining results...

Upstream Loss: 0.0% (=0/500)
Upstream Order: 100.0% (=249500/249500)
Upstream Jitter: ave=0.15ms, max=7.973999999999997ms
Downstream Loss: 0.0% (=0/500)
Downstream Order: 100.0% (=249500/249500)
Downstream Jitter: ave=3.49ms, max=23.604ms
SIP Times:
REGISTER: 654 ms
INVITE: 657 ms
BYE: 3 ms

Edit: FYI my setup is Modem--->Router-->Ooma and i have the hardware mac selected in the settings.

Running Speedtest while using the Ooma Telo is not advised.

Also I see your are using the Modem-Router-Ooma connection. Usually the Home port of the Ooma Telo is not used for this connection, except to temporarily access Ooma Setup. Usually the Ooma Setup Advanceed page Quality of Service: Uptream and Downstream Internet speeds settings, both are set to Zero.

When running Speedtest, use a computer that is connected to your Router's LAN.
#105947 by kyea67
Thu Jan 31, 2013 10:17 am
Thank you for such a fast reply :D Currently i do not have anything connected to the home network port of the Ooma just the internet port and also both the computer and the Ooma are connected to a switch, which is then connected to another switch that connects to the router. They should all be running gigabit speed. sorry i guess i should have went into more detail.

Edit: sorry i love technology, and i do tend to screw with things especially when it comes to networking. CS grad in me.
#105992 by kyea67
Fri Feb 01, 2013 12:03 pm
So i noticed that QoS on my router Is causing this issue basically i have 750 Kbps upstream when QoS is off but when turned on it's only 360 Kbps is this normal and should i turn on QoS at all? My router is a Linksys wrt320n v1. I'm not having any issues with the service I'm just trying to setup optimal settings on my network.
#105995 by thunderbird
Fri Feb 01, 2013 12:48 pm
kyea67 wrote:So i noticed that QoS on my router Is causing this issue basically i have 750 Kbps upstream when QoS is off but when turned on it's only 360 Kbps is this normal and should i turn on QoS at all? My router is a Linksys wrt320n v1. I'm not having any issues with the service I'm just trying to setup optimal settings on my network.

If your router permits, the router QoS should be turned on and given highest priority for the Ooma Telo.
The QoS settings in the Ooma Telo, Ooma Setup Advanced page should both be set to Zero.
#105998 by murphy
Fri Feb 01, 2013 12:56 pm
Set up QOS based on the MAC address of the Telo's Internet port. That MAC address is one higher than the MAC address on the Telo label. The MAC address on the label is the MAC address of the Home port. Set the QOS to "highest" for the Telo. The QOS speed should be set to Auto so the WRT320N can do its own speed measurement.

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