This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#103297 by wesw
Sun Nov 18, 2012 8:14 pm
I am reporting an outage to calls made from the 512 to the 325 (San Angelo) area code. As of the past 24 hours, about 3 out of 5 attempts will result in the phone apparently ringing through fine, then complete silence without each party being able to hear each other. Calls to the 512 area code all seem OK.

A number to test is 325-655-0212, which is the San Angelo time and temperature automated service :D
Last edited by wesw on Mon Nov 19, 2012 5:56 am, edited 1 time in total.
#103303 by thunderbird
Mon Nov 19, 2012 5:52 am
wesw:
It appears that the problem isn't with Ooma.

The good news was that I was able to reach the called number 1-512-655-0212 right away.

The bad news was that a wrong party answered the phone twice.

The lady that answered the phone said that the phone lines are crossed up and she has been receiving many calls that were intended to go somewhere else.

So for any one that is having this problem with 512 area codes, they should report it to the phone line carrier for that area code.

In the mean time wesw, go into My Ooma https://my.ooma.com/system and enable Ten Digit calling.
#103304 by wesw
Mon Nov 19, 2012 5:57 am
So sorry -- the number to try is 325-655-0212 (I've corrected the original post). I will also add that calls from my 512 cell phone to the same 325 numbers work fine.
#103306 by thunderbird
Mon Nov 19, 2012 6:05 am
wesw wrote:So sorry -- the number to try is 325-655-0212 (I've corrected the original post). I will also add that calls from my 512 cell phone to the same 325 numbers work fine.

Contact Ooma Customer Support and tell them that you can't reach a Known Working Number 325-655-0212.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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