Can't dial my own Ooma number

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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Pipsel
Posts: 5
Joined: Mon Jul 16, 2012 1:31 pm

Can't dial my own Ooma number

Post by Pipsel » Fri Aug 03, 2012 4:49 am

Let me start by saying I'm not overly excited by my Ooma. My main concern is that when in 50% of the cases I cannot dial my own number, it tells me the number doesn't exist. I live in Canada.
I cannot get a connection when I'm in a company where I have to dial out. Anyone suggestions?

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Can't dial my own Ooma number

Post by lbmofo » Fri Aug 03, 2012 7:43 am

Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Can't dial my own Ooma number

Post by thunderbird » Fri Aug 03, 2012 9:02 am

Pipsel:
This could also be an Ooma routing problem on the Ooma servers side. For help with that contact Ooma Customer Service:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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