Poor Voice Quality

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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losacco
Posts: 1
Joined: Sat Apr 25, 2009 9:17 am

Poor Voice Quality

Post by losacco » Sat Apr 25, 2009 9:21 am

Would someone be kind enough to take a look at my stats and provide any advice as to how I can improve the voice quality on my Ooma?

The problem that I'm having is that I'm experiencing frequent breakups during phone conversations.


VoIP test statistics
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Jitter: you --> server: 2.3 ms
Jitter: server --> you: 9.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 3.9

Speed test statistics
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Download speed: 2710280 bps
Upload speed: 289144 bps
Download quality of service: 13 %
Upload quality of service: 91 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 995 ms
Average download pause: 5 ms
Minimum round trip time to server: 72 ms
Average round trip time to server: 75 ms
Estimated download bandwidth: 8800000bps
Route concurrency: 3.246897
Download TCP forced idle: 21 %
Maximum route speed: 7281664bps

User avatar
Soundjudgment
Posts: 265
Joined: Thu Dec 11, 2008 8:46 pm

Re: Poor Voice Quality

Post by Soundjudgment » Tue Apr 28, 2009 9:29 am

Download quality of service: 13 %
Maximum TCP delay: 995 ms
Upload quality of service: 91 %

Those first numbers are terrible. You do have some delay-issues somewhere to resolve. Anything from the way Ooma is wired into the LAN system, to routing / destination concerns.
ooma customer since December 2008
ooma hardware: core (hub/scout) and Telo
Premier, Lifetime Member
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