If your Ooma Telo is connected using the wired network connection (not Wireless Wi-Fi dongle), make sure that in My Ooma, in the Internet page, that INTERNET Port MAC Address: is set to "Use Built In".lhight wrote:I've been having the same problems Thunderbird has described and it's starting to drive me nuts since nothing I have done seems to make any difference. I've checked the QoS and it is fine. I haven't changed anything on my end, so I wonder if Ooma is making some changes on theirs.
The following procedure is what I think corrected my problem. But I have not done any testing to make sure.
Something to try if you have time and feel like experimenting a little:
The Ooma devices are 100 MZ full-duplex devices. Sometimes, for various reasons, the home LAN will switch between Full-duplex and Half-duplex. This switching can cause an unstable condition, which causes all sorts of Ooma phone system problems.
Please try the following procedure. It is not tried and true, and may not work with all installations and equipment, but it has promise and won't hurt.
Attempt to Force the Modem to use 100 MB Full-Duplex: (written for Windows XP, other Microsoft operating systems procedures are similar).
Use a computer that is normally connected to your homes LAN with a network cable, (Not connected using Wi-Fi).
In the computer, access My Network Places by right clicking on the My network Places Icon. Then go down and click on Properties. This same window can be opened by accessing Network Places in the Control Panel folder.
Next right click on the (enabled) Local Area Connection Properties Icon.
In the window that opens, with the General tab selected, under Connect Using: click on the Configure button. In the window that opens, Click on the Advanced tab. Highlight Speed/Duplex settings or Link Speed/Duplex Mode (different LAN cards have slightly different wording). At the right under Value: select 100 Mb Full Duplex or 100 Full Mode (different LAN cards have slightly different wording). Go to the bottom of the window and click on the OK button. Close any other open windows.
Open Internet Explorer and make sure you can access a site like Google. Next make and receive test phone calls to see if this procedure helps.
If this doesn't work, set up 100 MZ Full-duplex in all of your computers that are connected to your LAN, using wired network cables. Then test again.
Please report in this forum if this procedure helps or don't help.
Something else to try:
Run http://speedtest.phonepower.com/ to see how your modem and Internet connection is doing. Then click on the Advance tab on the lower left side of the Phonepower page, and post the following values here in this thread, by clicking on "Quote" in the upper right hand corner of this Ooma Forum post. Then fill in the blanks.
Download Speed: ________________
Upload Speed: ________________
Download Consistency of Service ________
Upload Consistency of Service _________
Maximum TCP Delay _____________
Jitter you server __________
Jitter server you _________
Packet loss: you server_______
Packet loss: server you ______
Packet discards _________
Packets out of order _________
Estimated MOS score ________