This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#94411 by NYSteve
Wed Mar 28, 2012 6:44 am
For several days, I have had all outbound calls dropped at about half an hour. Well, not about -- according to the call log, they all drop at 29:28. I called support -- the 2nd line support (Scott) yesterday was looking into this, but I have heard nothing back. Any idea what could be wrong? My ooma hub has been working great for about 2 years -- no changes to my router or other setup.

Has anyone ever heard of this?
#94413 by thunderbird
Wed Mar 28, 2012 7:27 am
NYSteve wrote:For several days, I have had all outbound calls dropped at about half an hour. Well, not about -- according to the call log, they all drop at 29:28. I called support -- the 2nd line support (Scott) yesterday was looking into this, but I have heard nothing back. Any idea what could be wrong? My ooma hub has been working great for about 2 years -- no changes to my router or other setup.

Has anyone ever heard of this?

If you don't have your Ooma Setup MAC address set to "Use Built In", do it now.

Procedure for Ooma Telo, Ooma Hub similar.

To help stabilize your Ooma Internet connection turn off MAC address Spoofing, which can cause dropped calls, garbled voice, and other problems, by doing the following:
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem and the Ooma Device. Repower the Modem. When the Modem is done booting repower your Ooma device.

If your connection is Modem-Router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem, your Router and Ooma Device. Repower the Modem. When the Modem is done booting repower your Router. When the Router is done booting, repower your Ooma device.

Next:
If your connection is Modem-Router-Ooma, reserve an IP address with a permanent lease, in your Router for your Ooma Hub.

Next:
Your Internet provider could be having interruptions also.
#94416 by spdinny
Wed Mar 28, 2012 8:22 am
hey nysteve,
i'm from NY also & this happened to me @ 8:40am yesterday(3/20).
Call dropped after exactly 29:28. amazing!!
After that nothing worked, until I went thru the reboot routine.
Call logs kept updating:
No dialtone.
No incoming rings.
couldn't listened to voicemail.

My hub turned into a paper weight.
Although the the "blue ooma light was on" ??
#94418 by thunderbird
Wed Mar 28, 2012 8:33 am
spdinny wrote:hey nysteve,
i'm from NY also & this happened to me @ 8:40am yesterday(3/20).
Call dropped after exactly 29:28. amazing!!
After that nothing worked, until I went thru the reboot routine.
Call logs kept updating:
No dialtone.
No incoming rings.
couldn't listened to voicemail.

My hub turned into a paper weight.
Although the the "blue ooma light was on" ??

What Firmware version is your Ooma Telo using? Dial any phone connected to the Ooma Telo *#*#001. Speak the version of software from Ooma Telo speaker.
#94423 by spdinny
Wed Mar 28, 2012 9:34 am
I've got a hub and scout.

Behind the modem/router
spoofing off
static ip
QOS set in the router

I just find it amazing that the call duration of the OP was IDENTICAL!!
#94424 by thunderbird
Wed Mar 28, 2012 11:43 am
Spdinny:
Power off the Ooma device for 1 hour. This allows time for the Ooma servers to reload/reset/correct your Ooma profile. Then repower the Ooma device and test. While the Ooma device is off-line, reboot your modem.
#94483 by ronspc
Fri Mar 30, 2012 12:45 pm
Yeppers.. happening to me in Harrisburg, PA all day today. Same issue 30 minutes and the call drops. So far no help on how to resolve.
#94487 by thunderbird
Fri Mar 30, 2012 2:37 pm
It appears that there is a trend going on here. It would be best if everyone reports this problem to Ooma Customer Support.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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