jmmastron wrote:Now still don't know why sound quality is bad. Currently connected Modem > Ooma > Router.
Use Buil in Mac
Are the 500 DL 500 kbps, and the 300 UL 400 kbps, as measured by Phonepower Speedtest? If so these values are exceptable, but seem to be on the low side.
Ooma was supposed to make some carrier routing changes day before yesterday that seemed to have helped some people.
Just exactly how is your sound quality bad? What are the symptoms? Have you tried setting your Quality of Service settings in Ooma Setup Advanced page?
Access to Ooma setup with a Modem-Ooma-Router connection is type http://172.27.35.1
in your computer browser window. The Ooma Setup pages opens. Run Phonepower Speedtest again and record the Upload and Download speeds.
This time for testing, temporarily set the Ooma Setup Advanced page Quality of Service Upstream and Downstream Internet Speeds to the Upload and Download speeds as measured by Phonepower Speedtest. Click on Update and then reboot the Ooma Telo. Then test for voice qualilty.
If the Ooma Telo voice quality improves, but the other devices in your home's LAN have problems, set the Ooma Setup Advanced page Quality of Service settings to 90% of the Phonepower Speedtest measured Upload and download speeds. Then test again.
Next if your Ooma Telo voice quality is okay, but you are still having problems with the other devices in your home's LAN, go to 80%.
But if your Voice quality is still bad, try connecting Modem-Router-Ooma, and then test. For the Modem-Router-Ooma connection, the Ooma Setup Advanced Quality of Service Upstream and Downstream Internet speeds are set to Zero. Nothing is connected to the Ooma Telo Home port, except to temporarily connect a computer when making adjustments to Ooma Setup.
Well after trying numerous setups (before, after router, etc.) and the third Ooma device level 3 tech support with Ooma strongly felt 1) magentic fields was not the issue and 2) last resort was a video trap my cable company put on the line recently after cancelling cable TV. I convinced the cable company to remove the trap and no quality improvements.
Lately, every time I run phonepower I get MOS scores of 1.0 mostly, occasionally 4.1; however, consistently my downstream jitter is 60+ms which seems to be causing the problem.
CONCLUSION: Now going to call Ooma and ask for a refund...return the product (hopefully) and get back to the cable company phone. Bummer.
Upstream jitter 1.2 ms
Downstream jitter 116.5 ms
Upstream packet loss 0.0 %
Downstream packet loss 6.1 %
Upstream packet order 100.0 %
Downstream packet order 88.3 %
Packet discards 0.0 %
REGISTER ms 856 ms
INVITE ms 713 ms
BYE ms 5 ms
Test VoIP and Speed Test