This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#89847 by englishpaulm
Tue Nov 22, 2011 3:55 am
I had my local home alarm company come to my house to test my new ooma, to make sure an alarm condition would still be able to call them.

It would not.

The tech said that ooma would place the call, but that the data the alarm was trying to send to his monitoring system came out garbled.

Any suggestions?

(The company is http://www.americanalarm.com - very reputable, have used them on multiple residential and commercial properties for years)
#89848 by murphy
Tue Nov 22, 2011 4:20 am
Is the alarm system programmed to dial

*99 pause

before dialing the alarm phone number?

Is Ooma connected directly to the alarm system input terminals and the rest of the house fed from the alarm system output terminals?
#89857 by rmeden
Tue Nov 22, 2011 8:47 am
I've been unable to get Ooma to work consistently with a dialup modem, and that's what home alarms use.

Your alarm company may be able to use internet (through your home network) or wireless (cellular) connectivity at additional cost.

Robert

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