My setup is simple (cable modem; Ooma Telo; wi-fi router) and a recent model Panasonic cordless handset. Also connected to router are laptop, and at times flat panel with Netflix. No other computers used, and only occasionally connect Smartphone via wi-fi. My ISP has pretty consistent QOS numbers, and speed is also fairly consistent even at peak usage hours. While I know that there are no guarantees, and that future firmware updates might create problems while attempting to solve others ones, but wonder whether it is generally true that people who have very good call quality from day one are most likely to continue to have that experience 6 months or a year in to the future?
Other than going through activation of Ooma I have not used the advanced page and done any tweaking of the default settings following the principle that if it isn't broken then ...
So particularly those of you who have been on this forum for a long while what do you think my odds are of continuing to have a good experience?
Thanks for your thoughts.
I had been with Charter Communications and was often doing speed tests and etc. Moved to provider with fiber optic lines a year ago and have never had to think about all of that stuff again. Currently, typical up/down speed is 2.46/3.24 Mbps 91% QOS 132 ms RTT 1ms max pause 30ms ping 2ms jitter 250/250 packets sent/received
edited to add what other hardware connects to my wi-fi router to give a more complete picture.
Many of Ooma's recent problems have come about because of expansion, such as adding new servers, adding Wi-Fi as an alternate Internet connection, adding Ooma Canada phone service, etc. It appears that Ooma has resolved the various problems related to Ooma's growing pains. Ooma has seemed to have brought most of their overall network and other problems under control.
But Ooma, for some people, still has My Ooma Feature Setup problems, Black List/Privacy problems, International Calling Accounting problems, also Ooma Mobile problems, (added) Fax problems and Ooma Telo Handset problems that continue, and have existed as long as I have had Ooma phone service. Most of these problems are more of an annoyance than real problems.
I would suggest for you, (if you are not using the Wireless Wi-Fi Internet Connection) to access Ooma Setup, Internet tab, and change from using Automatic MAC address to Use Built In MAC address. After that change, I would expect little or no problems for you, when using your current setup over an extended period of time.
My set up is modem (Time-Warner Cable) -> telo -> Router -> whole house. Our house phones are mostly older Panasonic cordless but I have one old GE Slimline hardwired in too.
In this case the DFMF tones are caused by your wife's voice.WJBertrand wrote:Other than that, my wife complains occassionally that other callers hear occassional DTMF tones when she's talking to them. I noticed recently when talking to her from work on her cell phone that the tones happen there too. May not be completely and Ooma thing.
Have your wife turn down the audio volume slightly on the phone that she uses.
I was having that same problem last week. I turned down the phone audio volume from full volume, lowering the handset volume by two bars. So far the DTMF tones have not heard from that time on.
Be careful. I had pretty good results for five months (other than one main server outage for a few hours in August) but now everything has gone south on me. I have a similar setup to yours and as of a few days ago we can not make any calls to any other number that uses our local ISP (there is only one) for VOIP. Which is everyone in our family. Don't bother calling their customer service - total waste of time. If I can't get help to fix it in a few days on these forums my OOMA is going in the trash.lite1 wrote:Thanks for all the replies. About to port my number. Forum is a life saver, and from my limited exp. much better than contacting Ooma directly especially Live Chat. Since I will have a pretty "vanilla" and basic use for Ooma with not many bells and whistles, I expect that I will exp. only an occasional annoyance.