This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#89577 by rthorson
Tue Nov 15, 2011 11:46 am
I've found that after about 5-10 minutes into a phone conversation, sometimes the other party cannot hear me at all while I can still hear them. It is similar to my wireless phone that cuts out. Anyone else have the problem and a solution?
#89582 by thunderbird
Tue Nov 15, 2011 12:27 pm
rthorson wrote:I've found that after about 5-10 minutes into a phone conversation, sometimes the other party cannot hear me at all while I can still hear them. It is similar to my wireless phone that cuts out. Anyone else have the problem and a solution?

To help stabilize your Ooma Internet connection turn off MAC address Spoofing by doing the following:
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem and the Ooma Device. Repower the Modem. When the Modem is done booting repower your Ooma device.

If your connection is Modem-Router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem, your Router and Ooma Device. Repower the Modem. When the Modem is done booting repower your Router. When the Router is done booting, repower your Ooma device.


Access the Ooma Setup Advanced page. Under Quality of Service set both the Upstream Internet speed and Down Stream Internet speed to 90% of the measured Upload and Down load speeds as measured by http://www.phonepower.com/speedtest. After running Phonepower Speedtest, click on the Advanced tab at lower left side. Take the Download Speed and the Upload speed, and multiply .9 times for each number. The resulting numbers are the numbers that you enter into Ooma Setup, Advanced page under Quality of Service Upstream Internet Speed (kbps): and Downstream Internet Speed (kbps): boxes. Click on Update. Then test making and receiving calls.

If this problem continues, it is what is called an Individual Problem that must be reported to Ooma Customer Support for a solution. Otherwise it will never be corrected for you.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
#89799 by rkshack
Sat Nov 19, 2011 9:47 pm
I am having a problem where my voice drops out but I can hear the other party fine. This happened today when I received a call but it has happened on sending out calls as well.

I adjusted my quality of service settings to upload of 3604 which is what a technician told me to change it to. I did not adjust the download it is still on the default of 0. I still had a problem on a call.

I tried to change the mac address to built in and when I turn off and on the ooma telo I only get the red blinking light.

Why is my light only blinking red and no blue with the changed settings. What should I do next.

rkshack
#89800 by thunderbird
Sun Nov 20, 2011 12:54 am
rkshack wrote:I am having a problem where my voice drops out but I can hear the other party fine. This happened today when I received a call but it has happened on sending out calls as well.

I adjusted my quality of service settings to upload of 3604 which is what a technician told me to change it to. I did not adjust the download it is still on the default of 0. I still had a problem on a call.

I tried to change the mac address to built in and when I turn off and on the ooma telo I only get the red blinking light.

Why is my light only blinking red and no blue with the changed settings. What should I do next.

rkshack

Power and boot your Ooma device as far as it will boot. Probably it will boot until the red Ooma symbol flashes.
Access Ooma Setup, then click on the Internet tab. Following Connection type: click on the down arrow in the following blank and change from Automaitc, to seclect Dynamic (DHCP). Then go to the bottom of the page and click on Update Device.
Remove power from the Modem, Ooma, and Router. Repower the Modem. After the Modem is done booting, repower the Ooma Device or Router (which ever is next in line). After the Ooma Device or Router is done booting, repower the Router or Ooma device (which ever is next in line).

If this doen't work, please report your Ooma connection, Modem-Ooma-Router or Modem-Router-Ooma, and if you have Cable, DSL or ????, Internet service.

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