This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#88923 by lone_wolf
Fri Oct 28, 2011 7:56 am
I have noticed when I make calls with Ooma to someone's answering machine it sounds like I am speaking into a tunnel with the amount of echo I hear? What is causing this as it is really annoying? Thanks
#88924 by thunderbird
Fri Oct 28, 2011 8:20 am
lone_wolf wrote:I have noticed when I make calls with Ooma to someone's answering machine it sounds like I am speaking into a tunnel with the amount of echo I hear? What is causing this as it is really annoying? Thanks

Listed are a few things that have helped other people.
Try unpowering your Modem and Ooma device. Then repower the Modem, then the Ooma device.

Some times by just turning down the audio volume slightly on your phone, will help.

Some times changing to use a different phone will help.

Next: This may or may not help with echo, but it will help stabilize your Ooma Internet connection:
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem and the Ooma Device. Repower the Modem. When the Modem is done booting repower your Ooma device.

If your connection is Modem-Router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem, your Router and Ooma Device. Repower the Modem. When the Modem is done booting repower your Router. When the Router is done booting, repower your Ooma device.

Who is online

Users browsing this forum: Mabowen55 and 7 guests