This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#88580 by backforty
Tue Oct 18, 2011 2:19 pm
Had my system for just over two years, lately having issues with intermittent drops of my voice. I can hear the other caller but they cannot hear me. It's always my voice that drops. OOMA system connected to router and whole house with several phones in home. Any ideas? Does OOMA update my firmware remotely?
#88581 by thunderbird
Tue Oct 18, 2011 2:44 pm
For one way calling problem, outbound calls, try the following work arounds:
Ooma Hub, add prefix *99 before calling number.
Ooma Telo, add prefix *99 (may have echo), *98, *96 before calling number.

Most important, when this issue happened before, it was an individual problem. That means everyone that has this problem, has to call Ooma Customer Support and report the problem, or yours, in most cases, will never be corrected.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST


backforty wrote:Had my system for just over two years, lately having issues with intermittent drops of my voice. I can hear the other caller but they cannot hear me. It's always my voice that drops. OOMA system connected to router and whole house with several phones in home. Any ideas? Does OOMA update my firmware remotely?


For dropped calls do the following:

To help stabilize your Ooma Internet connection turn off MAC address Spoofing by doing the following:
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem and the Ooma Device. Repower the Modem. When the Modem is done booting repower your Ooma device.

If your connection is Modem-Router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem, your Router and Ooma Device. Repower the Modem. When the Modem is done booting repower your Router. When the Router is done booting, repower your Ooma device.

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