This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#87621 by hackerguy
Mon Sep 26, 2011 12:37 pm
Since updating to 49339, I am not able to connect with automated phone systems. An example is time/temp. The phone will ring one time and then silence. Everything else seems to be working OK. Does anyone have any suggestions. Thanks.
#87631 by thunderbird
Mon Sep 26, 2011 2:18 pm
hackerguy wrote:Since updating to 49339, I am not able to connect with automated phone systems. An example is time/temp. The phone will ring one time and then silence. Everything else seems to be working OK. Does anyone have any suggestions. Thanks.

Please post some of the Automated Phone numbers, and some of us can call those numbers to see if it's just an isolated case or it's happening to everyone.
#87632 by hackerguy
Mon Sep 26, 2011 2:38 pm
thunderbird wrote:
hackerguy wrote:Since updating to 49339, I am not able to connect with automated phone systems. An example is time/temp. The phone will ring one time and then silence. Everything else seems to be working OK. Does anyone have any suggestions. Thanks.

Please post some of the Automated Phone numbers, and some of us can call those numbers to see if it's just an isolated case or it's happening to everyone.

Thanks, here are 2 of the numbers, 901-476-4648, 901-840-4100
#87639 by thunderbird
Mon Sep 26, 2011 4:24 pm
hackerguy wrote:
thunderbird wrote:
hackerguy wrote:Since updating to 49339, I am not able to connect with automated phone systems. An example is time/temp. The phone will ring one time and then silence. Everything else seems to be working OK. Does anyone have any suggestions. Thanks.

Please post some of the Automated Phone numbers, and some of us can call those numbers to see if it's just an isolated case or it's happening to everyone.

Thanks, here are 2 of the numbers, 901-476-4648, 901-840-4100

Calling Automated Phone numbers:
I called using our Ooma Telo. Both calls went through, but were very slow connecting, with difficulty, and poor voice quality.
But when I dialed *96-1-901-476-4648# or *96-1-901-840-4100# both calls went through promptly with good voice quality.
#87643 by hackerguy
Mon Sep 26, 2011 4:49 pm
"Calling Automated Phone numbers:
I called using our Ooma Telo. Both calls went through, but were very slow connecting, with difficulty, and poor voice quality.
But when I dialed *96-1-901-476-4648# or *96-1-901-840-4100# both calls went through promptly with good voice quality."


I did as you suggested and 901-840-4100 goes through OK. 901-476-4648 still does not work. It is the automated number for the local Walmart pharmacy.
#87644 by thunderbird
Mon Sep 26, 2011 5:03 pm
hackerguy wrote:"Calling Automated Phone numbers:
I called using our Ooma Telo. Both calls went through, but were very slow connecting, with difficulty, and poor voice quality.
But when I dialed *96-1-901-476-4648# or *96-1-901-840-4100# both calls went through promptly with good voice quality."


I did as you suggested and 901-840-4100 goes through OK. 901-476-4648 still does not work. It is the automated number for the local Walmart pharmacy.

Try dialing *98-1-901-476-4648#

(The hash (#) mark behind the number speeds up the dialing or get rid of most of the pause.)

It would also be a good idea to report this problem to Ooma Customer Support so that everyone won't have to use "work-arounds":

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
#87666 by FX4
Tue Sep 27, 2011 8:08 am
I agree with what you are saying. It actually surprised me it picked up the calls to begin with but it did. I have a screen capture of QoS working properly. I actually thought I'll be damned it even sees the signalling in the VPN tunnel. Got the new firmware update and call quality went to hell. I pulled up my traffic monitoring and no more QoS through NBAR. I don't know why it worked with the last firmware version but it did and call quality was great. Now one call good, next call, so, so, call after that, bad...
#87670 by FX4
Tue Sep 27, 2011 8:25 am
I was going to post screen captures of NBAR working with QoS but photobucket is having issues today.
#87673 by FX4
Tue Sep 27, 2011 8:43 am
All I really need is to be hard coded to the G711 codec and set the VPN to be AF1 (I think). NBAR picks up the G711 codec all day long and works great. Coding QoS to port numbers with Ooma is not such a great idea because they use such a large chunk of port numbers. You can end up with all kinds of junk traffic shaped and expedited as a call when it's actually low priority.
#87674 by FX4
Tue Sep 27, 2011 9:47 am
Image

It's a little hard to make out, but the red line is voice and the yellow line is signaling. This is when it was working. The purpose of this test was to ensure bittorent and video did not crush calls. The light blue line is bittorent being policed and the green line is for all intense purposes two video streams falling into the default queue.

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