This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#86586 by wcostner
Wed Aug 31, 2011 4:41 pm
At times the person I'm talking with sounds garbled. There voice sounds distorted and has a echo to it. Anyone else have this problem and know how to fix it. Thanks in advance for your replies.
#86587 by thunderbird
Wed Aug 31, 2011 4:58 pm
wcostner wrote:At times the person I'm talking with sounds garbled. There voice sounds distorted and has a echo to it. Anyone else have this problem and know how to fix it. Thanks in advance for your replies.

There is a series of things that you can try.
First: remove power from your Modem, Ooma, and Router. Repower the Modem. Leave the Ooma device off for 15 minutes. When the Modem is done booting, and you have waited 15 minutes, repower the Ooma device, (or if the Router is connected next in line, repower the Rotuer). When the Ooma device is done booting (or the Router), repower the Router (or Ooma device, which ever is next in line).

If you still hear garbled voice, repeat the above procedure up to three total times.

Second: To help stabilize your Ooma Internet connection turn off MAC address Spoofing by doing the following:
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Reboot your Modem, when the Modem is done booting reboot your Ooma device.

If your connection is Modem-Router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Reboot your Modem. When the Modem is done booting reboot your Router, when the Router is done booting, reboot your Ooma device.

Note: Reboot means remove power, then plug power back in for the device in the order listed above.

Third: if your connection is Modem-Ooma-Router, do the following:
Access the Ooma Setup Advanced page by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages opens. Click on the advanced page. Under Quality of Service set both the Upstream Internet speed and Down Stream Internet speed to 80% of the measured speeds as measured by http://www.speedtest.net/. Click on Update. Then test making and receiving calls.

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