Calls Dropped While Waiting

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jgreg
Posts: 7
Joined: Sun Nov 21, 2010 6:20 am

Calls Dropped While Waiting

Post by jgreg » Tue Aug 30, 2011 8:05 am

This is the number of MicroCenter, a computer retailer, whom I have been trying to reach four times this morning: 440-449-7000. When connected, I press "2" for sales then "1" for pricing. A recording is played then rather loud music. Within one minute, the music stops and I hear the Ooma jingle.

Thinking that perhaps the system needed to sense a response on my part, I began inserting a cough or an exclamation (yes... an expletive) but to no avail; Ooma would again jingle in my ear.

I suspect this is Ooma... but then (rather unlikely) it could be MicroCenter. I have no way of knowing.

If there is someone out there with a spare moment who cares to duplicate and report my experience, it would be deeply appreciated.

This does occur from time to time but most of my calls are answered directly and of short duration.

kdmc69
Posts: 502
Joined: Wed Aug 27, 2008 1:15 pm
Location: Raleigh, NC

Re: Calls Dropped While Waiting

Post by kdmc69 » Tue Aug 30, 2011 9:47 am

jgreg wrote:This is the number of MicroCenter, a computer retailer, whom I have been trying to reach four times this morning: 440-449-7000. When connected, I press "2" for sales then "1" for pricing. A recording is played then rather loud music. Within one minute, the music stops and I hear the Ooma jingle.

Thinking that perhaps the system needed to sense a response on my part, I began inserting a cough or an exclamation (yes... an expletive) but to no avail; Ooma would again jingle in my ear.

I suspect this is Ooma... but then (rather unlikely) it could be MicroCenter. I have no way of knowing.

If there is someone out there with a spare moment who cares to duplicate and report my experience, it would be deeply appreciated.

This does occur from time to time but most of my calls are answered directly and of short duration.
I called with my Ooma phone and after about 5 minutes (with a recording coming on every 45 secs.) the call dropped. There was no dial tone, the phone just reset to the normal answering status. I then used my cell phone and waited on hold on it with the recordings, but unfortunately never got to the 5 minute mark. The rep answered at the 4 minute mark.
So, I don't know what to tell you. Maybe someone else can try it and report.

So, I
Ooma Customer Since: August 2008
Ooma Equipment: 2 Telos + 2 HD2 Handsets
Ooma Service: Premier
Amped AC 1750 Router
TWC ->Router -> Telo1
TWC ->Router -> Telo2

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