I have had zero initial problems (what I would call problems) including porting.EA PA wrote:I have been a user since 12/10 and have had my share of initial problems, some self induced and some not self induced.
I see all of these as installation issues. Nothing unique to one installation or user.After a few months of reading and bantering and tweeking, I finally found my Ooma sweet spot. And yes it took 4 months or so…Since then, I have had minimal if anything to complain about (including the hated handset). The combination of a UPS, isolating the widget a few feet from anything electronic, I guess the firmware upgrades, and testing and fine tuning the QOS finally worked for me.
First I didn't reference anyone on purpose and secondly I have zero doubt they bring a lot of value to the table. At the same time going beyond the basics I find it difficult to go along with very few have issues and if you work hard on it everyday you can make them go away. Why should one have to beat on support to resolve issues a good majority of users have?The parties, that I got the most out of by reading their input are those that you refer to as fanboys. I don’t know them, nor do I care if they boost the product or not. There is no doubt that these guys are very enthusiastic and are in here constantly, usually helping and also some talking up the product. But without these guys, I would most likely be enriching the telecom company and storing another gizmo in a box. For that, I say thanks to them.
I think to a large degree this evolves around expectations. I didn't expect Ooma to offer the same quality of service I was receiving from AT&T and they clearly haven't of which I am fine. However because of this I can't dismiss the fact that a good percentage of long distance calls I place are embarrassing and the exact opposite is true with local calls.As for the question about others who don’t have problems, I recommended the product to my in-laws and they purchased, plugged in, did nothing and it worked perfectly.
Since I have been using my Telo I have read and followed quite a bit on this forum. The best suggestion to possibly resolve such an issue to keep harassing Ooma support as at some point they may be able to make it go away. Again, I don't understand why I should have to keep bumping my head over a well known issue (fairly well reflected by this thread) if in fact it can be resolved. However I tend to feel it can't and have seen little or no data to suggest how one would actually go about fixing the issue (not simply addressing it).