Telo Firmware 48460 now 50832 to fix Robotic Voice Problem

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
leonhard
Posts: 1
Joined: Tue Jun 07, 2011 9:31 am

Re: Telo Firmware 48460 Reported to fix Robotic Voice Problem

Post by leonhard » Wed Nov 02, 2011 9:01 pm

It sounds like this thread discusses the problem that I have where the quality of calls drops after about a 30 minutes. Could you please list the steps I should take clearly spelled out?

Thanks a lot!

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Telo Firmware 48460 now 50832 to fix Robotic Voice Problem

Post by thunderbird » Wed Nov 02, 2011 9:20 pm

leonhard wrote:It sounds like this thread discusses the problem that I have where the quality of calls drops after about a 30 minutes. Could you please list the steps I should take clearly spelled out?

Thanks a lot!
Contact Ooma customer Support and see if they will "push" advanced firmware version 50832 or later
for you as has been done for others, see topic viewtopic.php?f=4&t=12690 .

Be sure to tell Ooma Customer Service that you are having the Robotic Voice issue. Also you must talk to Customer Service, Customer Support (2nd Level) for this to happen.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

7572405208
Posts: 1
Joined: Sat Nov 05, 2011 7:56 am

Re: Telo Firmware 48460 now 50832 to fix Robotic Voice Problem

Post by 7572405208 » Wed Nov 23, 2011 10:40 am

Where or How do I DownLoad Firmware 50832 for Robotic Fix? Am unable to find ANY kind of Firmware or DownLoads Period.

jamgold
Posts: 47
Joined: Sun Apr 24, 2011 8:12 am
Location: California

Re: Telo Firmware 48460 now 50832 to fix Robotic Voice Problem

Post by jamgold » Wed Nov 23, 2011 10:43 am

7572405208 wrote:Where or How do I DownLoad Firmware 50832 for Robotic Fix? Am unable to find ANY kind of Firmware or DownLoads Period.
just read and follow thunderbird's instructions in the previous post

FX4
Posts: 84
Joined: Wed Sep 14, 2011 5:14 am

Re: Telo Firmware 48460 now 50832 to fix Robotic Voice Problem

Post by FX4 » Mon Nov 28, 2011 2:06 pm

They worked on my problems and put me on 49977 and it is rock solid. No robot voice, no echo, no numbers that won't dial. I have been good for over a month now.

jhphone
Posts: 76
Joined: Mon Aug 16, 2010 3:49 pm

Re: Telo Firmware 48460 now 50832 to fix Robotic Voice Problem

Post by jhphone » Wed Nov 30, 2011 2:53 pm

7572405208 wrote:Where or How do I DownLoad Firmware 50832 for Robotic Fix? Am unable to find ANY kind of Firmware or DownLoads Period.
Your ID above seems to be a phone number. From what I've read it's not a good idea to publish your phone number on any publicly available Internet site.

Cheers.

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