This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#84854 by techer
Thu Jul 28, 2011 8:48 am
Wanting to diagnose system problems, I came across User Forum recommendations to use http://www.phonepower.com/speedtest to get quality measures on service. However, when I try to access the web page, I cannot find any buttons or other means to initiate testing. I use firefox 5.0 and also tried IE 8.0; it seems that some of the links are not graphically rendered, and their URLs do appear in a box in the lower left corner of the browser if I hover the mouse over them, but none I can find refer to the speed test. Can anyone tell me what is (or is not) going on?
#84855 by thunderbird
Thu Jul 28, 2011 9:00 am
techer wrote:Wanting to diagnose system problems, I came across User Forum recommendations to use http://www.phonepower.com/speedtest to get quality measures on service. However, when I try to access the web page, I cannot find any buttons or other means to initiate testing. I use firefox 5.0 and also tried IE 8.0; it seems that some of the links are not graphically rendered, and their URLs do appear in a box in the lower left corner of the browser if I hover the mouse over them, but none I can find refer to the speed test. Can anyone tell me what is (or is not) going on?

Go to http://www.java.com/en/ and install the latest version of Java.

See also viewtopic.php?f=9&t=12085&p=84685&hilit=speedtest#p84685
#84857 by techer
Thu Jul 28, 2011 10:35 am
thunderbird wrote:
techer wrote:Wanting to diagnose system problems, I came across User Forum recommendations to use http://www.phonepower.com/speedtest to get quality measures on service. However, when I try to access the web page, I cannot find any buttons or other means to initiate testing. I use firefox 5.0 and also tried IE 8.0; it seems that some of the links are not graphically rendered, and their URLs do appear in a box in the lower left corner of the browser if I hover the mouse over them, but none I can find refer to the speed test. Can anyone tell me what is (or is not) going on?

Go to http://www.java.com/en/ and install the latest version of Java.

See also viewtopic.php?f=9&t=12085&p=84685&hilit=speedtest#p84685


I updated to Java 6.24 on my Gateway GZ112 with Windows Vista SP2, but there is an empty box where the test area selections are supposed to appear. [Since posting the original note, I used a Windows XP computer and was able to access the test with that one.] This Gateway PC is also failing the packet loss test on pingtest .net, both from the Home port on my Ooma hub and directly to the router [modem=>router=>ooma]. At first I thought there was a limitation with the hub when comnnected in the Home port, but It seems that the Gateway must have a configuration issue. Any suggestions on figuring this out?
#84858 by thunderbird
Thu Jul 28, 2011 11:13 am
techer:
After the Java update install, did you try both Internet Explorer and Firefox?

You could go into Internet Explorer, click on the Tools pull down menu and click on Internet Options. Then click on Advanced. You could click on Restore Advanced Settings, and if that doen't work click on Reset.

I found on the Interent, an instruction that said to go into your control panels, to Add Remove Programs, and remove all Old & New versions of Jave. Do a search and make sure there aren't some Java files lingering. Restart your computer, then download Java again, and try again.
I don't know if it will work for you, but it's worth a try.
#86402 by techer
Thu Aug 25, 2011 7:43 pm
I finally got a version of the Java plug-in, 1.6.0_27, installed on the Vista machine which allows the speed test to run. The question now is how to cut and paste the results. If I select the "view text" link under the Advanced tab, it is possible to highlight the text presented in the pop up, but copy/paste (ctrl c/ctrl v) does not work. I think there was a note somewhere about copying text in Java presentations, but I cannot recall it.

Thanks for your assistance.
#86405 by thunderbird
Thu Aug 25, 2011 8:26 pm
techer wrote:I finally got a version of the Java plug-in, 1.6.0_27, installed on the Vista machine which allows the speed test to run. The question now is how to cut and paste the results. If I select the "view text" link under the Advanced tab, it is possible to highlight the text presented in the pop up, but copy/paste (ctrl c/ctrl v) does not work. I think there was a note somewhere about copying text in Java presentations, but I cannot recall it.

Thanks for your assistance.

See topic viewtopic.php?f=9&t=12085&p=84685&hilit=java#p84685 for Java Cut and Paste fix.

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