Service Status

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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fuzzylogic
Posts: 4
Joined: Thu Jun 02, 2011 10:01 am

Service Status

Post by fuzzylogic » Fri Jun 10, 2011 7:56 am

Where do I go to check for current service status? Other than calling the 800# for customer service?

murphy
Posts: 7174
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Service Status

Post by murphy » Fri Jun 10, 2011 7:59 am

fuzzylogic wrote:Where do I go to check for current service status? Other than calling the 800# for customer service?
viewtopic.php?f=10&t=26
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

fuzzylogic
Posts: 4
Joined: Thu Jun 02, 2011 10:01 am

Re: Service Status

Post by fuzzylogic » Fri Jun 10, 2011 8:27 am

Thanks for that link—I have checked those out for a while but haven't found them to be particularly current or helpful. Updates appear to be laggard, perhaps occurring only after customer service receives numerous calls questioning status. Also it seems there is no mention of other ongoing issues, i.e., progress on the issues with the bluetooth adapter.

My personal experience with the 800# has sadly been consistently frustrating. If there are other sources for getting dependable up-to-date info, please advise!

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