This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#82970 by fordprefect
Thu Jun 09, 2011 4:35 pm
Have ATT DSL (3 down 384 up ) w/gateway modem hooked up as recommended, q OS set as recommended and when I place calls no one can understand me. Where do I start? Two weeks of this and I'm about to bail. Live in central coast Calif if that has any bearing. thanks for looking.
#82972 by thunderbird
Thu Jun 09, 2011 4:50 pm
fordprefect wrote:Have ATT DSL (3 down 384 up ) w/gateway modem hooked up as recommended, q OS set as recommended and when I place calls no one can understand me. Where do I start? Two weeks of this and I'm about to bail. Live in central coast Calif if that has any bearing. thanks for looking.

Two things:
How is your Ooma Telo connected, Modem-Ooma-Router or Modem-Router-Ooma?

Run http://speedtest.phonepower.com/ to see how your modem and Internet connection is doing, click on the advanced tab on lower left, and post the following here:
Download Speed: ________________
Upload Seed: ________________
Download Consistency of Service ________
Upload Consistency of Service _________
Maximum TCP Delay _____________
Jitter you server __________
Jitter server you _________
Packet loss: you server_______
Packet loss: server you ______
Packet discards _________
Packets out of order _________
Estimated MOS score ________

After you post the requested information in this thread, I will try to give you some suggestions.
#82973 by fordprefect
Thu Jun 09, 2011 5:23 pm
Connected behind my integrated modem/router per option 2B in the install manual.

sorry, nothing will copy or paste, the link won't work, ?

ok, manually

d/l spd 2387kbps
u/l spd 433kbps
d/l cos 88%
u/l cos 69%
max tcp delay 100ms

jitter .8ms

jitter 1.2 ms

packet figures all 0.0%

last figure 4.2
#82974 by thunderbird
Thu Jun 09, 2011 5:53 pm
fordprefect:
You are showing a pretty good Internet connection.

First:
With your Ooma connection Modem/Router-Ooma, temporarily connect a network cable from your Ooma device Home port, to the wired LAN port of a computer.

Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer.

Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open.

Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device.


Access the Ooma Setup Advanced page.

Under Quality of Service set both the Upstream Internet speed and Down Stream Internet speed to Zero. Click on Update.

Reboot your Modem/Router. When the Modem/Router is done booting, reboot the Ooma Telo.

Reboot means remove power, wait a few seconds and then repower the device.

Then test making and receiving calls.

Second:
If you are still having problems:
Access the Ooma Setup Advanced page. Under Quality of Service set the Upstream Internet speed to 1000 Kbps, and Down Stream Internet speed to 4387 Kbps. Click on Update.

Reboot your Modem/Router. When the Modem/Router is done booting, reboot the Ooma Telo.

Then test making and receiving calls.

If you are still having problems, post those problems here in this thread and I can make more suggestions.
Also if having problems, post brand name and model number of you Modem/Router.
#83022 by thunderbird
Fri Jun 10, 2011 6:04 pm
fordprefect wrote:Well, just tried some INCOMING calls and they're indistinguishable from POTS. I'll be hornswoggled, guess it's just outgoing.

What does it all mean?

Your 2Wire Rig probably is blocking ports that the Ooma device needs to use.

Next try this:

Below is a procedure, that I found on the Internet, to place your Ooma device in your 2-Wire's DMZ. I've edited slightly for the Ooma device. This procedure should help.

Here is how to setup your Ooma device in DMZ-Plus mode, with Ooma device connected behind the 2Wire Rig) and a computer connected to Ooma device Home port:
1. Temporarily Unplug all devices from the 2Wire router except for the Ooma device you want to be in DMZ. Also, unplug any TV boxes as they might go through the 2Wire router.
2. Reset your 2Wire router by unplugging, waiting 10 seconds and then plugging it back in. Remove power from and repower the Ooma device. Remove power from and restore power to (Reboot) the computer.

Note: For accessing your Two Wire Rig Setup pages, you will need to use a computer that is already connected to the Ooma device's Home port.

3. Login to the 2Wire, go to the Firewall settings. Then select Applications, Pinholes, and DMZ.

Note: (Both the 2Wire rig's default IP address and default username and password will be in the 2Wire rig instruction manual).

Note: (Also 2Wire rig - http:// default addresses, names and passwords listed below towards bottom of page)

4. There should only be 1 device (The Ooma device) listed under "Select a Computer". Make sure it is selected and then Choose the radio button: Allow all applications (DMZplus mode). Hit Save.
5. Access Ooma Setup by typing http://172.27.35.1 and click on Internet.
6. Under Internet Settings make sure Automatic is selected.
7. Remove power from your 2Wire Rig and the Ooma Device. Repower your 2Wire Rig, when the 2Wire Rig is done booting, repower the Ooma device. Remove power from and restore power to (Reboot) the computer.
8. Go back into Ooma Setup and click on Status. Under Network - then view "TO INTERNET port:.......Connected: [ xxx.xxx.xxx.xxx ]. The IP address listed should have changed from 192.168.x.x to your DSL/Cable IP Address. If it stayed at 192.168.x.x, go back to step 3. It might take a few times for your Ooma device to pickup the correct IP.
9. Once your Ooma device has the external IP, everything is configured correctly.
Even if your Ooma device has the 192.168.x.x the Ooma device may appear to be in DMZ, however the Ooma device must have the external IP as its IP address for everything to work correctly.

Additional Information, use if required:
Open up internet explorer (or other browser) and in the address bar try the following (one of the following http:// addresses should open the Two Wire Rig Setup pages):
http://192.168.1.1
http://192.168.0.1
http://192.168.2.1
http://172.16.1.1
http://172.16.0.1
http://172.16.2.1
http://192.168.1.254

It will ask your for a username and password which, unless changed during setup will be the 2 wire rig default such as:
admin/admin (example Name: admin, Password: admin)
or
admin/1234
#83057 by fordprefect
Sun Jun 12, 2011 7:44 am
Thunderbird, thanks for helping, I'm returning the unit through no fault of yours I might add. The efforts to tweak something that ought to work out of the box are just too labyrinthine to justify the spotty and undependable call "quality".

-The prospect of saving all that money was too irresistible to not make the attempt--just didn't work out.

This seems like a great forum and I wish you all well.
#83060 by thunderbird
Sun Jun 12, 2011 8:28 am
fordprefect wrote:Thunderbird, thanks for helping, I'm returning the unit through no fault of yours I might add. The efforts to tweak something that ought to work out of the box are just too labyrinthine to justify the spotty and undependable call "quality".

-The prospect of saving all that money was too irresistible to not make the attempt--just didn't work out.

This seems like a great forum and I wish you all well.

Sorry to hear that you are leaving Ooma.

Most people do have the "work out of the box" experience with the Ooma products, especially when the Ooma device is connected directly behind the modem.

It's just that you have an older combination modem/router, where the Ooma device has to be connected behind a router. More than likely the router is blocking some required Ooma ports.

Putting the Ooma device's static IP address in the router's DMZ, electronically places the Ooma device directly behind the Modem, with full access to the WAN, and will bypass the router blocked ports.

Maybe you should try placing your Ooma devices static IP address in the 2Wire rig's DMZ and test, before you return the Ooma device. You might be pleasantly surprise.

Good luck.

Who is online

Users browsing this forum: No registered users and 10 guests