Call breaks up

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Call breaks up

Post by thunderbird » Mon Jun 13, 2011 3:24 pm

ameneses54 wrote:I use an integrated router/modem width Uverse
Would this be considered behind your Modem/Router?
Yes. When you connect the Ooma device to one of the router's LAN ports, that's considered behind the Modem/Router.
Looking from the left to right, first is the Internet (WAN), then Modem, then Router, Then Ooma Device.

ameneses54
Posts: 82
Joined: Thu Apr 14, 2011 6:05 pm

Call still breaks up

Post by ameneses54 » Fri Jun 24, 2011 9:51 am

Unfortunately, calls still break up.
I have gone to the next step and entered 1000 Kbps more in up and downstream to see what happens.
I wanted to let you know that in the OOMA I use the "to internet" for the cable to go to my Uverse integrated router modem.
In the mean time any advice? I can't trust making calls with the unit as it is.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Call still breaks up

Post by thunderbird » Fri Jun 24, 2011 10:04 am

ameneses54 wrote:Unfortunately, calls still break up.
I have gone to the next step and entered 1000 Kbps more in up and downstream to see what happens.
I wanted to let you know that in the OOMA I use the "to internet" for the cable to go to my Uverse integrated router modem.
In the mean time any advice? I can't trust making calls with the unit as it is.
How is your Ooma phone service working with the 1000 Kbps setting?

What is the Brand Name and Model number of your Modem/Router?

ameneses54
Posts: 82
Joined: Thu Apr 14, 2011 6:05 pm

Re: Call breaks up

Post by ameneses54 » Fri Jun 24, 2011 10:12 am

Thanks for the reply.
The integrated Uverse unit is a 2wire and the only number I find that may be the model is "3801 HGV FLX
I'm still trying the new setting.

Arturo

ameneses54
Posts: 82
Joined: Thu Apr 14, 2011 6:05 pm

Re: Call breaks up

Post by ameneses54 » Fri Jun 24, 2011 11:04 am

Dear Sir,
I just called my ISP to try the new settings and they told me that the quality of the conference was"horrible" and that the connection was very erratic and :x had problems understanding me.
Please advise.
OOMA should warn customers of Uverse regarding this issue.
My setup:
- connected to the "to internet" of the Telo
-using "built in"
-1000 Kbps over rated speed in up and downstream.
:x

Arturo

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lbmofo
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Re: Call breaks up

Post by lbmofo » Fri Jun 24, 2011 11:45 am

One thing you can also try is to reset the Uverse firewall: viewtopic.php?t=4785
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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