Call quality dropped dramatically since couple weeks ago

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
bji
Posts: 1
Joined: Mon May 09, 2011 10:50 am

Call quality dropped dramatically since couple weeks ago

Post by bji » Mon May 09, 2011 10:55 am

Hi, I have nothing changed in settings. It had worked great for me for more than 4 months. However since couple of weeks ago, the voice from my ooma telo had dropped dramatically. I can hear statics and broken words both for incoming and outgoing phone calls. Sometimes I can hardly hear what's said on the other side.

Had anyone experienced the same thing recently? what's the fix?

Thanks
bj

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Call quality dropped dramatically since couple weeks ago

Post by thunderbird » Mon May 09, 2011 11:20 am

bji wrote:Hi, I have nothing changed in settings. It had worked great for me for more than 4 months. However since couple of weeks ago, the voice from my ooma telo had dropped dramatically. I can hear statics and broken words both for incoming and outgoing phone calls. Sometimes I can hardly hear what's said on the other side.

Had anyone experienced the same thing recently? what's the fix?

Thanks
bj
To add stability change MAC address from Automatic to Use Built In:
If your setup is Modem-Ooma-Router, Access Ooma Setup pages by typing http://172.27.35.1 in your computer's browser window. The Ooma Setup pages open. Click on Internet Settings, than go down to INTERNET port MAC Address: and click on Use Built IN. Click on Update Device below.
If you setup is Modem-Router-Ooma, using a network cable, temporarily connect from one of the router's LAN ports to the wired LAN port of a computer. Temporarily turn off Wi-Fi in your computer. Restart the computer and type http://172.27.35.1 in the computer's browser window. Continue with instructions above for changing MAC address from Automatic to Use Built In.

matt331
Posts: 16
Joined: Mon Feb 15, 2010 5:07 am

Re: Call quality dropped dramatically since couple weeks ago

Post by matt331 » Mon May 09, 2011 3:55 pm

I'm right there with you. I had trouble when I first got a Telo a little over a year ago, but it went away after a few weeks and has been great since...until the last few weeks. Broken audio, echoing, and sometimes even total loss of audio over the last several weeks.

I'll try changing it to the built-in MAC and see what happens.

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Call quality dropped dramatically since couple weeks ago

Post by lbmofo » Mon May 09, 2011 6:01 pm

Check this voice quality post out for your reference: viewtopic.php?t=10023
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

User avatar
nn5i
Posts: 554
Joined: Fri Jun 11, 2010 2:02 pm
Location: Portland, OR

Re: Call quality dropped dramatically since couple weeks ago

Post by nn5i » Mon May 09, 2011 6:41 pm

Interesting. Mine has been better recently.

smokey
Posts: 5
Joined: Tue May 10, 2011 1:36 pm

Re: Call quality dropped dramatically since couple weeks ago

Post by smokey » Tue May 10, 2011 1:42 pm

Hello. Having same problem here. I've had Ooma Telo for about 2 months now, and right after I received the latest firmware upgrade I have had major (incoming) sounds issues. I have a great internet connection and I test it daily, it's not the issue.... something changed, and sometimes I can barely hear the person on the other end. Everyone can hear me, but I can barely hear them.

Anybody know what to do here?

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Call quality dropped dramatically since couple weeks ago

Post by thunderbird » Tue May 10, 2011 3:30 pm

smokey wrote:Hello. Having same problem here. I've had Ooma Telo for about 2 months now, and right after I received the latest firmware upgrade I have had major (incoming) sounds issues. I have a great internet connection and I test it daily, it's not the issue.... something changed, and sometimes I can barely hear the person on the other end. Everyone can hear me, but I can barely hear them.

Anybody know what to do here?
To add stability change MAC address from Automatic to Use Built In:
If your setup is Modem-Ooma-Router, Access Ooma Setup pages by typing http://172.27.35.1 in your computer's browser window. The Ooma Setup pages open. Click on Internet Settings, than go down to INTERNET port MAC Address: and click on Use Built IN. Click on Update Device below. Reboot your Modem, Ooma device, router or devices starting from Internet and on.
If you setup is Modem-Router-Ooma, using a network cable, temporarily connect from one of the router's LAN ports to the wired LAN port of a computer. Temporarily turn off Wi-Fi in your computer. Restart the computer and type http://172.27.35.1 in the computer's browser window. Continue with instructions above for changing MAC address from Automatic to Use Built In.

matt331
Posts: 16
Joined: Mon Feb 15, 2010 5:07 am

Re: Call quality dropped dramatically since couple weeks ago

Post by matt331 » Tue May 10, 2011 5:10 pm

Tried setting the MAC address to built-in, set the QOS to 0 and 0, and rebooted everything. No luck.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Call quality dropped dramatically since couple weeks ago

Post by thunderbird » Tue May 10, 2011 6:06 pm

matt331 wrote:Tried setting the MAC address to built-in, set the QOS to 0 and 0, and rebooted everything. No luck.
If your setup is Modem-Ooma-Router, than you should set your QoS in Ooma Setup to about 80 % of measured download and upload speeds as measured by http://www.speedtest.net/.

If your setup is Modem-Router-Ooma, reserve a static IP address in your router, for your Ooma Device. Than place the Ooma device's static IP address in your router's DMZ.

User avatar
tomcat
Posts: 215
Joined: Tue Feb 22, 2011 1:32 pm

Re: Call quality dropped dramatically since couple weeks ago

Post by tomcat » Tue May 10, 2011 7:24 pm

matt331:
Putting your Ooma in your router's DMZ is not recommend by most users on this forum. Please make yourself aware of the potential security risks before blindly adding your Ooma to your router's DMZ.

You can also find some information here on the subject: viewtopic.php?f=9&t=11131

Post Reply