I also have a question about how much echo delay is acceptable or normal? I know that performance is poor with the 600+ms echo time, but what constitutes good timing?
Vicw: I certainly didn't expect you or anyone else to buy a corded phone just for testing.
Serviceable VoIP can have up to 400 milliseconds of delay.
Delay for a small group of Ooma customers seems to be Ooma's overall greatest phone service problem
. The delay problem just continues and continues.
It’s strange that most Ooma customers don't have any noticeable delay at all, ever, and others do.
If Ooma could cure their delay problems, Ooma would have "The World By The Tail". It would certainly be easy to sell more Oomas. We the customers would sell the Ooma products.
I know a while back when Ooma had all of the I/they can't hear you/me problems, there was a huge out-cry from Ooma customers, which finally prodded Ooma to make corrections.
I cannot agree more strongly with the points you make above. If Ooma fixed these issues I would be more than pleased. If not, then the opposite reaction.
very strange that this delay problem affects only some customers and not others. (I believe we are all being honest here about our experiences.)
But another significant aspect of the delay problem that some of us experience is that we occasionally have NO noticeable delay. This has happened for me with some cell and international calls, also reported here by others.
What this tells me is that the cause of the delay is absolutely NOT in my equipment.
First, there is the total inability of my wired Western Electric phone to buffer audio
. It's impossible. It CANNOT cause any delay.
Furthermore, there is the fact that the amount of delay is generally dependent on the external nature
of the call: land line, cell, international, etc. External means Ooma and whatever their system connects to.
I think we must all realize that a wired WE phone -- even if it could impossibly buffer audio -- cannot somehow figure out
that "Hey, there is a cell phone on the other end, so I'll stop buffering."
An in-house phone does not "know" the type of connection and therefore cannot change its behavior based on (unknown to it) the connection type. It's just a STUPID PHONE!
Furthermore yet, there is an ongoing randomness
in the amount of delay that does NOT honor the rules mentioned above. IOW, whether the call is international, cell, local land line, or long distance landline, the delay in NOT PREDICTABLE. Sometimes bad. Sometimes OK.
component that could possibly exhibit this RANDOM behavior is a system far more complex than a wired or cordless phone. That means: Ooma equipment, software, and other connected telco systems, etc. etc. etc.
Please, please, PLEASE! Stop blaming
this call-delay problem on user's equipment.
IT'S NOT USER EQUIPMENT!