Voice Feedback

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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kelkin
Posts: 66
Joined: Thu Jan 14, 2010 8:21 pm

Voice Feedback

Post by kelkin » Mon Apr 04, 2011 7:53 pm

For the past few months everyone has been telling me that they can hear themselves back when they talk to me, I have tried multiple phones, speakerphone on or off.. I have verified this has nothing to do with my phone and it seems everything to do with my Ooma service. Is anyone else having this happen?
-Keith

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Voice Feedback

Post by lbmofo » Mon Apr 04, 2011 7:55 pm

First thing to check is whether your Fax mode is enabled on my.ooma.com
viewtopic.php?f=4&t=11199&start=10#p78584
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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kelkin
Posts: 66
Joined: Thu Jan 14, 2010 8:21 pm

Re: Voice Feedback

Post by kelkin » Mon Apr 04, 2011 8:14 pm

Ahhh.. it is, I enabled it a few months back since I occaisionally need to send faxes. I'm going to turn it off and see if it still happens. Does this mean that I have to choose between the ability to send/receive faxes vs. not hearing an echo?

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Voice Feedback

Post by lbmofo » Mon Apr 04, 2011 9:41 pm

Fax mode only needs to be enabled when anticipating an incoming fax.
To send, dial prefix *99; don't need to have fax mode enabled.
I believe Telo automatically enabling fax mode (when incoming call is a fax) is on future roadmap.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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