He-e-e-l-l-o? Choppy Calls

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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scoutconnor
Posts: 424
Joined: Fri Dec 05, 2008 12:57 pm
Location: Upstate NY

He-e-e-l-l-o? Choppy Calls

Post by scoutconnor » Fri Apr 01, 2011 2:00 pm

I too developed the issue a few days ago only unlike the other posters, all of my speed/ping/jitter times come back fine.
I have a Hub and a Telo and I am only having the issue with the Hub.
My network config is as follows:
Modem>Hub>Router>Telo

I've tried to reboot both the Hub and the modem to no avail.
I have contacted Ooma about it and have not received a reply.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: He-e-e-l-l-o? Choppy Calls

Post by thunderbird » Fri Apr 01, 2011 2:17 pm

scoutconnor wrote:I too developed the issue a few days ago only unlike the other posters, all of my speed/ping/jitter times come back fine.
I have a Hub and a Telo and I am only having the issue with the Hub.
My network config is as follows:
Modem>Hub>Router>Telo

I've tried to reboot both the Hub and the modem to no avail.
I have contacted Ooma about it and have not received a reply.
Try setting your Ooma Hub's Ooma Setup Upstream and Downstream Quality of Service settings to double the measured Upload and Download readings as measured with http://www.speedtest.net/ and see what happens.

If these setting work, but there is problems with QoS for your other Network equipment, start reducing the Ooma Hub's Ooma Setup Upstream and Downstream Quality of Service settings until you reach a happy medium.

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