Caller ID problem

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Trinimd
Posts: 84
Joined: Fri Oct 23, 2009 11:51 am

Caller ID problem

Post by Trinimd » Sun Mar 20, 2011 10:39 am

I have had ooma for 1.5 years and I have always had incoming caller id. I have a second ooma and I am still getting caller ID.
As of the 17th of March I have not had the caller ID displaying the number. The name is still showing up but the number is not showing up. The callers are from different networks (tmobile, att, sprint, brighthouse) The number is showing up in my dashboard.

I WAS told by a tech support that OOMA does not have incoming caller ID??? Why would they tell me this.
Technical support is very frustrating and I wish ooma would try to develop their skills.

Does your ooma device give you a caller id where you can see who is calling?

Please help me
OOMA TELO 1 (Purchased Dec 2009.)
OOMA Telo 2 (Purchased Feb 2010.)
3 Ooma Handsets (Free from refer a friend) Sold all 3 POS on Ebay
2 GE ATT DECT 6.0
7 Uniden 1580 DECT 6.0
20 Refer A friends Completed


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tomcat
Posts: 215
Joined: Tue Feb 22, 2011 1:32 pm

Re: Caller ID problem

Post by tomcat » Sun Mar 20, 2011 11:04 am

Not sure why Tech Support would tell you Ooma doesn't have Caller ID.

The following thread appears to be the same issue you are having and it indicates that Ooma has a bug that seems to be effecting a few users:

viewtopic.php?f=8&t=11139

Trinimd
Posts: 84
Joined: Fri Oct 23, 2009 11:51 am

Re: Caller ID problem

Post by Trinimd » Sun Mar 20, 2011 9:10 pm

So as a basic ooma telo user

I SHOULD have incoming Caller ID including the name?

Just want to make sure that is what everyone else is getting.
thanks
OOMA TELO 1 (Purchased Dec 2009.)
OOMA Telo 2 (Purchased Feb 2010.)
3 Ooma Handsets (Free from refer a friend) Sold all 3 POS on Ebay
2 GE ATT DECT 6.0
7 Uniden 1580 DECT 6.0
20 Refer A friends Completed


All Powered by one Phone Socket

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Caller ID problem

Post by thunderbird » Mon Mar 21, 2011 3:37 am

Contact:
Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

User avatar
tomcat
Posts: 215
Joined: Tue Feb 22, 2011 1:32 pm

Re: Caller ID problem

Post by tomcat » Mon Mar 21, 2011 5:36 am

Trinimd wrote:So as a basic ooma telo user

I SHOULD have incoming Caller ID including the name?

Just want to make sure that is what everyone else is getting.
thanks
Premier customers will get CallerID name and number. Basic customers get CallerID number only (but you will get the names that are stored in your MyOoma contacts).

Sorry if my previous answer was confusing. I thought you were referring to getting CallerID numbers.

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