This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#77654 by thunderbird
Mon Mar 21, 2011 7:35 am
To make it clear, if your Ooma device is connected behind your Modem, set your QoS settings to about 80% of your average measured upload/downlow speeds as measured with Note: 80% is just a starting point, you may have to go up or down with settings, as required by your home's equipment. Reboot your Ooma device after each setting change. Than test using your phone making outbound calls, and have someone make inbound calls.
Test with for dropped packets, there should be no dropped packets; and upload/download speed QoS, they both should be around 80% or higher.
#77886 by Lilly's_Closet
Thu Mar 24, 2011 11:24 am
Hi JasonV,

You are correct no need to ask for a boot file the file is specific the ISP and router. If you were to ask, they would more than likely send you the same file. When you have their VOIP you either have one of their modems or you purchase one and the boot file in that case is specific to the modem in use an cannot be used on a random modem.

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