problems

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
eterry2
Posts: 10
Joined: Thu Mar 03, 2011 12:13 pm

Re: problems

Post by eterry2 » Sat Mar 05, 2011 6:46 pm

I'll have to check the make/model of the modem. It was provided by the internet provider.

However, I do want you to know that I will be here using my computer and the internet connection oftens drops and returns too. That's why I sort of suspect my internet.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: problems

Post by thunderbird » Sun Mar 06, 2011 5:41 am

Was your Computer's Internet connecting dropping before you installed the Ooma device?

It sure looks like you Internet provider needs to provide you with a more consistant service. Since they provide the modem, and your Internet connecting fails while you are using your computer, starting off, I'd get the Internet provider to give you a replacement modem.

Probably when the Internet problems are corrected, most of your Ooma problems will go away also.
Last edited by thunderbird on Sun Mar 06, 2011 6:50 am, edited 1 time in total.

eterry2
Posts: 10
Joined: Thu Mar 03, 2011 12:13 pm

Re: problems

Post by eterry2 » Sun Mar 06, 2011 6:37 am

It was one computer that was dropping a lot. I thought it might have been the wireless adapter or it's location. But, now I'm finding my laptop dropping too.

I have had the OOMA connected for some time, but I was not using the line.

I'll check with my dsl provider. stay tuned.
thanks again.
:-)

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