Note: Please note that when you enable “fax mode” your phone calls will be sent and received using a slightly different processing algorithm. This may result in a reduction of quality in your voice calls. In order to avoid this, you may wish to ensure that you only enable “fax mode” when you are expecting to a receive a fax.
In fax mode, echo cancellation is turned off.
Would not still be around if not for the "help" provided for everyone by everyone else on this forum.
Now I'm wondering how the fax mode ever got enabled, as I don't fax and have never mucked about with that setting.
biff007 wrote:I was trying to see if anyone else has had similar problems with their OOMA tele system. I'm fairly new (~2wks) and everything has been working great up until the other day. When I place outbound calls, the person I talk to hears their voice echo (approx 750 ms delay and w/no attenuation in voice). I can't hear the echo and to the person making the call on my line everything sounds fine (no echo can be heard). However, I've tried calling multiple numbers (including OOMA support) and all have the same echo problem. The person receiving the call can hear their voice echo which can be very irrating to them. It's weird because incoming calls work just fine. I've changed multiple settings for upload and download speed on my Tele per support's request with no luck. I've also done a speed test/ping test with good results according to support. My case was escallated and I was told that this is a problem that many are currently experiencing. They couldn't give me an ETA other than that their engineers are currently working the problem. I just would like to hear that I'm not the only one experiencing this and if someone was able to fixe the problem, what they did. I have a fairly new Tele device and could probably exchange it at Amazon for another one. I also have the OOMA tele connected between a cable modem and router. Please advise if others are having the same problem or if there is a fix that actually works out there. Thanks...
I'm having the same problem. After I called tech support several time, the finally acknowledge a problem with their network and Comcast customers.
I also can prove that it's their network by using Google voice to make OB call. I don't hear echo on that netowrk and I'm using the same broadband connection.
I'm wondering how long I have to use GV until this problem is fixed
1. Log into your My Ooma accountmitchel wrote:Fax Mode...how do you disable that?
Hopefull that will help me also.
2. Navigate to Phone Numbers under the Preferences tab
3. Click on the phone number you wish to edit
4. De-select the check-box to enable fax mode
5. Save your changes
Run test a couple of times, click on the lower left hand tab and post results here.Doc123 wrote:I have exact same problem with outbound calls only for the last month. I tried every measure as requested by Ooma tech support, but still hear echo on the other line. When I tried calling out on telo handset, everything is normal. I am glad I am not the only one with this problem. It seems like Ooma is aware of the problem, but they don't know what to do. I am getting impatient. I am looking to go back to Vonage very soon.