Callers lose me after a few minutes......

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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Posts: 51
Joined: Fri Aug 28, 2009 9:54 pm
Location: Minnesota

Callers lose me after a few minutes......

Post by Bob859 » Sun Feb 20, 2011 7:52 pm

I have had my ooma since August '09. It had worked flawlessly up until this past week. Twice, callers could no longer hear me after a few minutes of conversation. I could hear them, but they couldn't hear me. Both times, I called back and everything was fine. Does anyone have any ideas as to why this is happening?

Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Callers lose me after a few minutes......

Post by thunderbird » Mon Feb 21, 2011 5:43 am

There have been some routing issues lately.

Also make sure your Ooma device is set to use its "Built-In" MAC Address setting. When the Ooma device is set to automatic for the MAC address, it is using spoofing. MAC address spoofing can change your connection in mid-sentence. Some Modems and Routers have difficulty with MAC address spoofing and Ooma devices, which will cause QoS problems.

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