After a year of good sound quality, delay sets in

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
tjkirk
Posts: 22
Joined: Thu Oct 29, 2009 9:40 am
Location: Durham, NC

After a year of good sound quality, delay sets in

Post by tjkirk » Thu Feb 17, 2011 5:41 pm

Hi all,

I've read the posts on delay and talked to Ooma support and am still confused as to the solution. I've had my Telo since Oct 2009 and have overall had very good sound quality. Then the delay issue set in a month or so ago.

This is only an issue for outgoing calls from the Telo, in which the person on the other end hears their voice as a very loud delay or echo. The workaround has been for them to call me back; incoming calls don't have this issue. I've tried the *99 suggestions, as well rebooting modem-router-Telo several times, with no luck. Here's my info

Firmware: Rev: 1.43368
Download: 26 Mbps
Upload: 360 Kbps

The Ooma rep told me it's because my Upload speed is too low, yet I've been running Speedtest about once a month since I started using Ooma back in 2009 and upload has consistently measured at 360 Mbps.

Any thoughts or ideas as to what I should try next?

Thanks,
Tim

tjkirk
Posts: 22
Joined: Thu Oct 29, 2009 9:40 am
Location: Durham, NC

Re: After a year of good sound quality, delay sets in

Post by tjkirk » Thu Feb 17, 2011 5:48 pm

VoIP test statistics
--------------------
Jitter: you --> server: 0.9 ms
Jitter: server --> you: 3.6 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 4.0

Speed test statistics
---------------------
Download speed: 2794912 bps
Upload speed: 364416 bps
Download quality of service: 4 %
Upload quality of service: 96 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 1165 ms
Average download pause: 8 ms
Minimum round trip time to server: 81 ms
Average round trip time to server: 85 ms
Estimated download bandwidth: 37600000bps
Route concurrency: 13.453017
Download TCP forced idle: 84 %
Maximum route speed: 6472592bps

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: After a year of good sound quality, delay sets in

Post by lbmofo » Thu Feb 17, 2011 5:54 pm

That maximum TCP delay ain't good. 1165 ms? Man.

Are you using built in modem port mac address? Try that first?

viewtopic.php?t=9536#p66155
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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tjkirk
Posts: 22
Joined: Thu Oct 29, 2009 9:40 am
Location: Durham, NC

Re: After a year of good sound quality, delay sets in

Post by tjkirk » Thu Feb 17, 2011 6:18 pm

Thanks for the suggestion. I followed the instructions in the link and changed setting to 'Use built in MAC address', rebooted everything, yet still have the delay issue. :x

BTW, I have the Telo in between the modem and router with the upstream QoS setting at 310 Kbps (same as it's always been).
Any other things I might try?

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lbmofo
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Location: Greater Seattle
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Re: After a year of good sound quality, delay sets in

Post by lbmofo » Thu Feb 17, 2011 7:50 pm

If that tcp delay is consistently high like that, I think it is time for a new modem.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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danlisman
Posts: 108
Joined: Sat Jan 22, 2011 6:16 am

Re: After a year of good sound quality, delay sets in

Post by danlisman » Fri Feb 18, 2011 7:06 am

tjkirk wrote:VoIP test statistics
--------------------
Jitter: you --> server: 0.9 ms
Jitter: server --> you: 3.6 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 4.0

Speed test statistics
---------------------
Download speed: 2794912 bps
Upload speed: 364416 bps
Download quality of service: 4 %
Upload quality of service: 96 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 1165 ms
Average download pause: 8 ms
Minimum round trip time to server: 81 ms
Average round trip time to server: 85 ms
Estimated download bandwidth: 37600000bps
Route concurrency: 13.453017
Download TCP forced idle: 84 %
Maximum route speed: 6472592bps
Could you please tell me what speedtest site you used?
I am interested in seeing what my "Maximum TCP delay:" is.
Thanks
Dan
Get rid of satellite/cable. Buy DVR to Pause-Rewind-Record live antenna HDTV.
http://MustardTree.eCRATER.com

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: After a year of good sound quality, delay sets in

Post by thunderbird » Fri Feb 18, 2011 8:31 am

http://speedtest.phonepower.com/

After test, click on the advanved tab.

tjkirk
Posts: 22
Joined: Thu Oct 29, 2009 9:40 am
Location: Durham, NC

Re: After a year of good sound quality, delay sets in

Post by tjkirk » Fri Feb 18, 2011 10:01 am

lbmofo wrote:If that tcp delay is consistently high like that, I think it is time for a new modem.
Thanks, I'll call my ISP (Time Warner RoadRunner) and see about getting a new modem.

In laymen's terms, what is TCP Delay and how is it critical to VoIP? ( Just in case I have to explain my 'new modem need' to my ISP. :D )


tjkirk
Posts: 22
Joined: Thu Oct 29, 2009 9:40 am
Location: Durham, NC

Re: After a year of good sound quality, delay sets in

Post by tjkirk » Sat Feb 19, 2011 6:48 am

Ran the VoIP test again this morning. TCP Delay is quite acceptable now (46ms), but the voice delay with the Telo is still just as bad as before. Color me confused.

VoIP test statistics
--------------------
Jitter: you --> server: 0.5 ms
Jitter: server --> you: 3.7 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 4.0

Speed test statistics
---------------------
Download speed: 5419728 bps
Upload speed: 364224 bps
Download quality of service: 77 %
Upload quality of service: 97 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 46 ms
Average download pause: 4 ms
Minimum round trip time to server: 79 ms
Average round trip time to server: 84 ms
Estimated download bandwidth: 35200000bps
Route concurrency: 6.494791
Download TCP forced idle: 83 %
Maximum route speed: 6636448bps

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