This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#75276 by mitchel
Wed Feb 16, 2011 7:50 am
This half a second or so delay is very irritating...this is what I have so far:

1: The current setup is: Comcast Cable Modem >> Ooma Telo >> Router

2: Internet Speed:
Download: 9.84 Megabits/Second
Upload: 3.53 Megabits/Second
Jitter: 3ms
Packet Loss:0%

3: Ooma QOS: Upstream = 3575 kbps / Downstream = 1481kbps

4: Reset the power on all of the devices.

5: Replaced the phone cord and network cables.

6: Tried switching the phones also, a different wireless and even a non-wireless one I had laying around.

Any other adivce?


#75280 by mitchel
Wed Feb 16, 2011 8:42 am
lbmofo wrote:I'd disable QoS downstream by setting it to 0. For upstream, set it to 80% of average measured upstream speed.
What is your measured delay? 500ms isn't bad. Cell phones have about the same if not more.

I tried setting QoS downstream to 0 and upstream to 80% and it did not help.

As far as measuring the delay, is there a service to test that? I was calling the number and just making a clicking noise and it took .5 - 1 second to return.



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