Is it a common problem with everybody or just me? Am I missing anything in my setup?
My connection is Fios Router->Ooma->Phone. Any help from users or Moderators are highly appreciated
My wife calls China several times a week. Her calls rings, sounds and goes through almost like a local US call. The call quality is excellent. In the beginning we had some problems, but after working with Ooma Support everything cleared up.
We still have some account issues, but it's unrelated to call quality.
Report your problem to Ooma Support giving dates, times you called, and the phone numbers that you called.
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
Thanks for the response. I never had the call quality issue either. Call quality is just like a local call. But only annoying thing is that I wont know even if the called number is switched off because it will just keep ringing (I must say pertaining to be ringing). Will talk to the customer care. Honestly I don't feel to call the customer care as my previous experience taught me that the customer care people has no technical knowledge what they are dealing with.
My current Telo has problems (hardware issues) such as touch controls (top 3)volume, light adjustment and handset pairing buttons wont work. I ordered a replacement device and expecting delivery today. However, when I called customer care their response was like "its not a big deal if you cannot adjust the volume or dim the light, other than those buttons your device is working perfectly!" lol. I just wanted to see if that is a software issue or else I thought they would advise me to get a replacement device. Anyways, I suggested myself that I am going to get a replacement device and they agreed that I should contact the store from where I bought the device as I am in 30 days return/exchange period.
Thanks for again for your response. Will call the customer care anyway to register my new replacement device and will talk to them about this ringing sound issue as well. Will update later.