Is this part of the same issue that was going around this last week? But it seems like those problems were with outbound calls and not inbound.
also, I just changed out my motem which fixed other sound issues I was having, but now this. I have a fairly old router hooked up, could it be that? I have a new one, but I was about to return it. But now with these issues I may not, unless it is a system wide issue and not a personal router issue.
The call problems lately were for both outbound and inbound calls. The problem is probably with the interface between Ooma server gateways and carrier that provides service to/from the legacy phone system.
To prove or disprove weather you have a carrier problem, if you know someone else that also has an Ooma phone, you could call them with your Ooma phone, and have them call you for testing. If the calls connect right away, and are loud and clear, the problem is probably with the carrier interface, etc. If you have problems with the Ooma phone to Ooma phone calls. The problem is probably with your home setup (wiring, modem, router, Ooma, phone).
If you think it a routing problem, the best course of action is to contact Ooma Support. They will want dates, times, and problem phone numbers; and weather the call was an inbound or an outbound call. You have to keep after them daily.
When I had problems, I cut and pasted the information from my call logs into an E-mail to Ooma. If there were calls that didn’t connect to your home, you have to obtain the dates, times, and problem phone numbers information from the person that called you.
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
You have to check every day before you call them, because it seems like most times they will correct the problem, but not notify you.