Incoming Calls Dropping after 2 or 3 rings

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sackreiter
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Joined: Sun Nov 14, 2010 9:30 am

Incoming Calls Dropping after 2 or 3 rings

Post by sackreiter » Sat Nov 20, 2010 9:04 am

I've only had ooma service for a week or so. I am porting my number from Vonage which is scheduled to be complete on Nov 29th. I have my Telo plugged into the "wall" jack on my Telo. Often times when someone calls, it rings 2 or 3 times and cuts them off. They have to call back, sometimes getting cut off again, and then eventually get through.

I have no way to know if this is a Vonage problem of a problem with the Telo handling the input from the Vonage unit. I haven't had problems with this in the past, so I expect it is a Telo problem.

I'm considering getting another number and the have my Vonage forward the call to the temporary number instead of depending on the Telo "wall" plug to handle this correctly.

Any ideas?

Jim

murphy
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Location: Pennsylvania

Re: Incoming Calls Dropping after 2 or 3 rings

Post by murphy » Sat Nov 20, 2010 9:24 am

sackreiter wrote:I have my Telo plugged into the "wall" jack on my Telo.
You might want to edit your message because that sentence makes no sense.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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lbmofo
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Re: Incoming Calls Dropping after 2 or 3 rings

Post by lbmofo » Sat Nov 20, 2010 1:28 pm

You probably meant you got Vonage dialtone feeding the wall jack of Telo.

Yes, running Ooma in standalone is a better idea.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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sackreiter
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Joined: Sun Nov 14, 2010 9:30 am

Re: Incoming Calls Dropping after 2 or 3 rings

Post by sackreiter » Sat Nov 20, 2010 7:34 pm

lbmofo wrote:You probably meant you got Vonage dialtone feeding the wall jack of Telo.

Yes, running Ooma in standalone is a better idea.
You are correct in your assumption. Thanks.

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lbmofo
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Re: Incoming Calls Dropping after 2 or 3 rings

Post by lbmofo » Sat Nov 20, 2010 8:13 pm

Btw, only customer service can change your mode to standalone.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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