No internet while Telo is in Use

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Cougar
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Joined: Wed Oct 27, 2010 4:34 pm

No internet while Telo is in Use

Post by Cougar » Fri Nov 12, 2010 8:20 pm

My Telo is setup in front of my router as I do not have any open LAN ports on my router and would prefer not to add an additional switch if possible. My problem is that I lose all internet connections to my wired and wireless network computers whenever the phone is in use. As soon as the phone call is terminated my internet connection resumes. Does anyone know what I need to do to fix this short of putting the Telo behind the router?

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: No internet while Telo is in Use

Post by WayneDsr » Fri Nov 12, 2010 9:10 pm

Sounds like you're using the older cordless phone that can shut the wireless down upon use. Try using a corded phone in place of the cordless phone. If that fixes the issue, then you need to upgrade to a dect 6 cordless.

My second suggestion would be the QOS settings on the Telo. Try the first and we'll take it from there.

Wayne
ooma customer since January 2009
ooma hardware: core (hub/scout) and Telo
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lbmofo
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Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: No internet while Telo is in Use

Post by lbmofo » Fri Nov 12, 2010 10:30 pm

Try the optimal setup: viewtopic.php?t=9536#p66155
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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Cougar
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Joined: Wed Oct 27, 2010 4:34 pm

Re: No internet while Telo is in Use

Post by Cougar » Sat Nov 13, 2010 8:54 am

Well, I'll be darned, it was the wireless phone I was using. I switched to one of my corded phones and the internet was not affected. Now, I'll need to replace my older wireless phones with some newer ones.

Thanks for the help. I never would have found this on my own!

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