Scout installation issue

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sundaypunch
Posts: 9
Joined: Sat Oct 23, 2010 4:10 pm

Scout installation issue

Post by sundaypunch » Sat Oct 23, 2010 6:00 pm

I have the "core" system with the Ooma Hub and Scout (new in box). The Hub is up and working. I can't get the Scout to work.

The Hub has a solid blue light. I'm hooking the wall jack of the Hub to the wall jack of the Scout. When I power up the Scout it goes through the sequence of red lights. The 4 lights on the bottom stay red.

I have tried rebooting everything including the router and modem and also swapped and jiggled cables. I end up with the same red lights on the Scout.

Any suggestions?

feartheturtle
Posts: 108
Joined: Tue Sep 08, 2009 5:02 am
Location: Maryland

Re: Scout installation issue

Post by feartheturtle » Sat Oct 23, 2010 6:27 pm

See this thread for some recommendations for a similar issue. Sout issue - 4 lights Good luck!

sundaypunch
Posts: 9
Joined: Sat Oct 23, 2010 4:10 pm

Re: Scout installation issue

Post by sundaypunch » Sun Oct 24, 2010 7:54 am

Well, I tried the procedure in that thread but no luck.

I shut everything off and hooked the Scout wall jack to the Hub wall jack. Re-powered the modem, router, hub (blue light) and then the Scout. I still end up with 4 red lights on the Scout.

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lbmofo
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Re: Scout installation issue

Post by lbmofo » Sun Oct 24, 2010 9:27 am

Swap the phone line connecting Hub & Scout. If still not blue then call customer service.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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sundaypunch
Posts: 9
Joined: Sat Oct 23, 2010 4:10 pm

Re: Scout installation issue

Post by sundaypunch » Sun Oct 24, 2010 1:12 pm

No luck. I called customer support. They had me reboot, switch cables, etc. Still the same. They are sending me a new Scout to see if that fixes the problem. He said they will send a Hub as well. If the new Scout doesn't work then I will swap the Hub.

I am working through a porting issue and now the Scout issue. I read many comments about poor customer support but I will say that it has been excellent so far for me.

sundaypunch
Posts: 9
Joined: Sat Oct 23, 2010 4:10 pm

Re: Scout installation issue

Post by sundaypunch » Wed Nov 17, 2010 10:11 am

Update - my issue is solved. The new Hub had a back jack.

They originally sent me a new Scout, that didn't work. Once they sent the new Hub everything works fine. I will say that customer support has been excellent.

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lbmofo
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Re: Scout installation issue

Post by lbmofo » Wed Nov 17, 2010 10:34 am

Good to hear it worked out.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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