Need extra help installing your Ooma Hub or Telo system? Let us know.
#64028 by Zaggin
Mon Sep 06, 2010 8:14 pm
Hi, I'm trying to install my Hub for the first time. Initially, I installed the Hub behind my DLink 655 (which is connected to a cable modem), but the light flashed red. Then I placed the Hub directly behind the cable modem, restarted the cable modem and restarted the Hub, but the light is still blinking red.

The ooma setup page shows that Internet is connected, but the ooma Network is disconnected. Could someone give me some pointers on what to do next?

Thanks!
#64032 by murphy
Tue Sep 07, 2010 12:18 am
Did you activate the hub?
Did you enter the activation number correctly?
It's a hexadecimal number. (0-9, A-F).
B and 8 are easily confused. Less likely is D and 0.
#64036 by Zaggin
Tue Sep 07, 2010 1:37 am
Thanks for the reply. I believe I did enter it in correctly; no error message was given. Just in case, I tried again right now and the system gave me a message that the activation code did not exist...
#64040 by ntoy
Tue Sep 07, 2010 8:02 am
Hello,

When you had registered/activated your hub online, you had chosen Landline configuration. Your hub isn't going into service because it isn't detecting your active landline. On the back of the hub, make sure you have your active landline plugged into the port called "Wall".

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