Need extra help installing your Ooma Hub or Telo system? Let us know.
#64017 by fonze2
Mon Sep 06, 2010 5:08 pm
Hi,
I just got my telo a week or two ago and been having a problem with it resetting and not coming back on. Sometimes I will
just pass by and notice the 1&2 lights are solid and I have to unplug and plug the the wire in the back to get it to reset.
Anyone know a way to get the telo to not do this? I cant find anything on the boards about this kind of problem. only thing i can think of is the ip lease is getting renewed and screwing up the telo.

thanks for the help
#64072 by jhphone
Tue Sep 07, 2010 12:49 pm
I think I have a similar problem.

My connection path is Cable -- Surfboard modem -- Ooma -- Router -- PCs.

Every few days, I lose Internet service. My PC and laptop can no longer see the Comcast modem: 192.168.100.1 times out.

Bottom line is the Ooma simply stops working at random. I then unplug Ooma and plug it in again. After the re-boot process completes, all is well.

Another Ooma disappointment. :(
#64080 by lbmofo
Tue Sep 07, 2010 1:44 pm
jhphone wrote:I think I have a similar problem.

My connection path is Cable -- Surfboard modem -- Ooma -- Router -- PCs.

Every few days, I lose Internet service. My PC and laptop can no longer see the Comcast modem: 192.168.100.1 times out.

Bottom line is the Ooma simply stops working at random. I then unplug Ooma and plug it in again. After the re-boot process completes, all is well.

Another Ooma disappointment. :(

Not sure why this is. Here are a couple of things you can do right away to optimize your setup.

Use Built in Modem Port MAC Address instead of Automatic
viewtopic.php?f=2&t=8045

Restore Factory Setting of your Cable modem and reboot it
viewtopic.php?f=2&t=9142&p=63650#p63650
#64291 by jhphone
Thu Sep 09, 2010 1:23 pm
lbmofo wrote:...
Not sure why this is. Here are a couple of things you can do right away to optimize your setup.

Use Built in Modem Port MAC Address instead of Automatic
viewtopic.php?f=2&t=8045

Restore Factory Setting of your Cable modem and reboot it
viewtopic.php?f=2&t=9142&p=63650#p63650


Thanks for the suggestion -- it helped.

When I followed the "Use Built in Modem Port MAC Address" process I noticed that a LAN cable was not seated properly. I inserted it fully and haven't had the loss-of-Internet access problem again.

I still have the serious voice delay problem. Changing the MAC address and completely rebooting the modem didn't help.

BTW. You can test your call delay by calling this echo back number.

To test voice quality dial the echo back number 909-390-0003

Note: It may not ring, and no one says hello. Just wait a few seconds for it to connect, then talk and it will echo back your voice.

viewtopic.php?f=4&t=2814

You won't hear anything after the ring tone stops. An easy way to "time" the delay is to repeatedly make a click sound and notice the delay -- like a slow ping-pong game.
#64317 by fonze2
Thu Sep 09, 2010 4:36 pm
ok but now i have another problem thats been ongoing. my calls get dropped in the middle of a conversation.

my upload speed is about 480k i have the ooma QOS upload/download setting at 0. what else can i do?
#64320 by fonze2
Thu Sep 09, 2010 4:45 pm
my ooma is connected right to my internet modem. its a timewarner issued modem/router. dont have a router


my internet vitals seem ok

VoIP test statistics
--------------------
Jitter: you --> server: 1.0 ms
Jitter: server --> you: 2.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 4.1

Speed test statistics
---------------------
Download speed: 2480048 bps
Upload speed: 493408 bps
Download quality of service: 98 %
Upload quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 91 ms
Average download pause: 9 ms
Minimum round trip time to server: 103 ms
Average round trip time to server: 107 ms
Estimated download bandwidth: 28800000bps
Route concurrency: 11.612679
Download TCP forced idle: 83 %
Maximum route speed: 5090096bps

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