How Long to Port from Tmobile@home

Need extra help installing your Ooma Hub or Telo system? Let us know.
skolvikes
Posts: 3
Joined: Thu Aug 26, 2010 7:45 am

How Long to Port from Tmobile@home

Post by skolvikes » Fri Sep 03, 2010 7:33 am

Hello, I have had my service for just over a month and am happy so far. I sent my porting request on Aug 7, and am still waiting for the port to be completed. The online status has been on "port initiated" since a couple days after the original order was submitted. The original estimated date was Aug 26. When that day approached it was bumped to Sept 8. The number was previously ported to Tmobile@home (another VOIP service that was offered through tmobile in conjunction with my wireless phones) from Qwest. From what I have been reading it can take longer to port a previously ported number? Does anyone have any idea what a realistic timeframe might be? As soon as this goes through I am going to completely dump Tmobile including my wireless phones :D but in the meantime I am stuck waiting.

Thanks in advance

SV

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: How Long to Port from Tmobile@home

Post by lbmofo » Fri Sep 03, 2010 8:40 am

skolvikes wrote:From what I have been reading it can take longer to port a previously ported number?
This has no bearing on how fast your port completes.

I would email the LOA dept directly and ask for status: viewtopic.php?f=9&t=9055#p63097
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

skolvikes
Posts: 3
Joined: Thu Aug 26, 2010 7:45 am

Re: How Long to Port from Tmobile@home

Post by skolvikes » Thu Sep 09, 2010 7:27 am

Now I can answer my own question. It was completed on Sept 8. Works perfectly. Total time was a month and a day. :o I know the delay is not ooma's fault but I also got iphones yesterday and the phones were ported from regular Tmobile by the time I left the AT&T store :cool:

User avatar
southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: How Long to Port from Tmobile@home

Post by southsound » Thu Sep 09, 2010 8:17 am

Now that you have iPhones, you might want to consider the ooma application for iPhone/iPod Touch. It works great and will allow you to use ooma's great International rates and save airtime minutes on your iPhone.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

yadzek
Posts: 12
Joined: Tue Oct 30, 2012 8:27 am

Re: How Long to Port from Tmobile@home

Post by yadzek » Thu Nov 01, 2012 8:01 am

I think I may start a post to see how long anyone has waited for a port to be completed
from tmobile


Your porting info was verified on Sep 24, 2012

Number port is estimated to complete on or before Oct 18, 2012

I have made numerous calls to customer service up to and including level 3 support.
Tmobile says NO port request has EVER been made on my account although I have been told by Ooma reps that the requests for porting have been denied.
Who to believe?

I now have someone in corporate supposedly working on it
I spoke with him yesterday but he said because of halloween(???) there had been no activity on it and I should await an email from him :o

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: How Long to Port from Tmobile@home

Post by lbmofo » Thu Nov 01, 2012 8:14 am

What does your port status say; last status on what step?

https://my.ooma.com/porting_status

Under usual circumstances, porting department would be able to resolve any issues with existing port request.

Email loa@ooma.com to ask what they need from you to get the port completed.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

yadzek
Posts: 12
Joined: Tue Oct 30, 2012 8:27 am

Re: How Long to Port from Tmobile@home

Post by yadzek » Thu Nov 01, 2012 8:39 am

Number port is estimated to complete on or before Oct 18, 2012

I dont email
I call

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: How Long to Port from Tmobile@home

Post by lbmofo » Thu Nov 01, 2012 9:55 am

yadzek wrote:Number port is estimated to complete on or before Oct 18, 2012

I dont email
I call
That port is stuck at pretty early stage. I'd ask customer service to kick start that again and keep you informed.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

yadzek
Posts: 12
Joined: Tue Oct 30, 2012 8:27 am

Re: How Long to Port from Tmobile@home

Post by yadzek » Thu Nov 01, 2012 11:03 am

have made numerous calls to customer service up to and including level 3 support.
Tmobile says NO port request has EVER been made on my account although I have been told by Ooma reps that the requests for porting have been denied.
Who to believe?

I now have someone in corporate supposedly working on it
I spoke with him yesterday but he said because of halloween(???) there had been no activity on it and I should await an email from him

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: How Long to Port from Tmobile@home

Post by lbmofo » Thu Nov 01, 2012 11:28 am

Denied or never submitted, the issue remains that port is not done so hope Ooma porting would take it from here and help you get it through. One thing that should happen is that anytime any challenges arise in porting completion, you should be notified so they can help you resolve to resolution.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

Post Reply