After porting, all call goes straight to voice mail

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pthle84
Posts: 3
Joined: Thu Aug 19, 2010 4:07 pm

After porting, all call goes straight to voice mail

Post by pthle84 » Thu Aug 19, 2010 4:11 pm

Hi,
My number porting was completed on 8/18, and since then (2 days) all incoming calls go straight to the voice mail and my home phone does not ring.
I called customer service yesterday 8/18, and was told to reset by unplug the power from my Ooma unit, but after reset the issue remains.
Please help as my dad is really angry right now :(

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: After porting, all call goes straight to voice mail

Post by lbmofo » Thu Aug 19, 2010 4:42 pm

Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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pthle84
Posts: 3
Joined: Thu Aug 19, 2010 4:07 pm

Re: After porting, all call goes straight to voice mail

Post by pthle84 » Thu Aug 19, 2010 4:54 pm

mine is ooma hub, and no I don't see any light flashing in the envelop button. Would anyone know what other tricks?
I'm on the line waiting for ooma customer support now, but after wait for 1/2 hr, I need to call and wait for the rep again

murphy
Posts: 7165
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: After porting, all call goes straight to voice mail

Post by murphy » Thu Aug 19, 2010 5:01 pm

pthle84 wrote:mine is ooma hub, and no I don't see any light flashing in the envelop button. Would anyone know what other tricks?
I'm on the line waiting for ooma customer support now, but after wait for 1/2 hr, I need to call and wait for the rep again
The envelope button (middle button in right column) will not flash. If it is red, push and hold until it turns off. Make sure the intensity control knob on the right side is turned up. The tab on the back of the unit should be blue. It's intensity will vary with the intensity knob.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

pthle84
Posts: 3
Joined: Thu Aug 19, 2010 4:07 pm

Re: After porting, all call goes straight to voice mail

Post by pthle84 » Thu Aug 19, 2010 11:56 pm

Hi Murphy,
Thanks for your detail instruction. The problem is now fixed

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